Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Great Service
Patrick was very knowledgeable on my issues with my refrigerator. Gave me honest options on how to proceed with my repairs.
Arthur P,
Ocean Shores, WAKnowledgeable and professional
Rennie is rated as a 5. He was very knowledgeable and professional. He went quickly about his work and knew exactly what was wrong with my ice maker. I hope all Sear's technician are as good as Rennie. I will use Sears again based on my first experience. Thank you!
Carol L,
Medway, OHGreat!
Dmitri was kind, understanding, and knowledgeable, and assured me if the problem continues, Sears would come back for the original problem, and the diagnostic fee I paid will still be in effect from original 8/12/2025 visit. Thanks!
Gail B,
Raleigh, NCWard was great!!
It's taking a month for Sears to get somebody out. Their new AI phone system has either canceled our appointments or actually thought someone came out and they didn't. Today after persistent phone calling Ward came out and got the job done. Ward has been here once or twice and has always been professional and knowledgeable.
Steven W,
Clovis, CAGreat service
Completed job he came to do. Took he's time to make sure all was well.
Miguel G,
Los Angeles, CA5
Excellent service,grateful customer service Handel in a kindly manner. Was able to communicate.
Venancia S,
San Diego, CAGreat Service
Jeff arrived within the timeframe provided. He was professional & knowledgeable. He was able to resolve the issue with my refrigerator.
Hyacinth H,
Castro Valley, CAExcellent
Roy was friendly and efficient! Got my refrigerator running again!
Amanda B,
Greenfield, MOExcellent technician
Although in the past, Sears Home Services has kept me updated from the time of the repair appointment until the tecnician arrived, this time I was not even notified that my appointment was rescheduled. I waited the entire day and when I called at the end of the day to let CS know the technician did not arrive, I was told my appointment had been rescheduled for later in the week. BUT when the technician finally arrived, he was great and already had the parts with him and completed the repair quickly.
Deborah B,
El Paso, TXVery Nice
I appreciated his promptness and thoroughness. Very professional and knownledgeable.
Dennis D,
Saint Charles, MO