Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Parts needed to complete project.
Responded when promised and provided a solution to repair the refrigerator
Raymond P,
Fort Washington, MD3rd Time but finally fixed
The prior technician, Jerome, failed to properly install the new ice maker assembly. This was Bruce's second visit to our home for this problem. In October he didn't feel a new assembly was necessary and replaced a baffle and tray. That didn't work. Months later Vaughn ordered the new assembly and Jerome came at 7 p.m. one night to install it. Well that was a bust. Bruce came, corrected the mistakes made, reinstalled the assembly correctly, defrosted the ice frozen in the area where the water enters the ice maker and voila, the ice maker works again. Our major complaint with your company is the lack of ability to speak to a human and the long service time window given with multiple changes pushing it back by hours upon hours. This practice is not good customer service at all.
Andrew C,
Metairie, LAIce maker repair
Patrick was a super nice guy and a very good technician! Great job!
Bruce D,
Orange, TXExcellent work by Clement
Excellent work done. Very friendly and explains any question asked. Knows what he does…
Dhaval M,
Stallings, NCGreat service
Wyman was very thorough and professional and even though our Appliance could not be repaired his detailed explanation gave us confidence that it was time for replacement
Sandra D,
Homer, GAConfident and Knowledgeable
Repair work was completed with professionalism and courtesy made sure work area was clean when work was completed.
Marion G,
Glen Burnie, MDFrazzled vs Calm
Osahon was professional, courteous, and humorous. I was frazzled, and confused. He walked me through what he was doing , answered my question no matter how silly the questions were. I appreciate his time in sloving the issue.
Michelle J,
Brooklyn, NYRefrigerator light repair
Scott saw the problem and repaired the 2 lights that were not working. He explained the problems very well. He did a great job!
Joanne B,
Cincinnati, OHExcellent Job!
Clement diagnosed the issue promptly and explained it well. Problem solved!
Lance D,
Charlotte, NCRepair of refrigerator
Miguel did wonderful! He listened and helped. If Sears would allow the previous person to return to the customer that would be good. We had so many people that nobody knew what was going on with the repair. Thanks to Miguel, it finally got taken care of!
Priscilla S,
Winnebago, IL