Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
57.6K
Average Rating
4.7/5
Friendly
Clement is very friendly and respectful. When things didn't work out correctly he came back and installed another part.
Catherine L,
Rock Hill, SCWhirlpool Refrigerator
Mr. Fazil was the best 👌. Very professional Explained everything to me and showed me the problem why fixing the problem.
Barbara B,
Washington, DCTechnician was awesome - Sears H.S. scheduling - not so much
John was awesome - he was thorough, he explained everything to us. Had a bit of a snafu with an incorrect part but it was resolved immediately & resulted in a refund. As far as scheduling, I have nothing good to say about how S.H.S schedules existing / open appointments OR how they can very easily "add" new appointments daily, all the while an existing appointment needs attention. John worked insane hours and even with his heavy work load, he STILL made efforts to fit us in. He kept in touch with us throughout but we understood his hands were tied by an ineffective computerized scheduling system. Ai, online, digital - whatever you want to call it, is NOT always better - ESPECIALLY when the human element is completely removed and existing appointments are left in the lurch with no option to prioritize them or schedule them higher up in priority level. This left us with 2 plus weeks without a working refrigerator - we had no choice but to purchase a "garage" fridge freezer. At one point my husband said to me, "if I had known this scheduling was going to be so messed up, I would have purchased a new fridge. "Do better, Sears. Specifically for existing appointments. To end on a good note, John was the best. He was thorough, respectful of my home & explained everything to my husband and I. My complaints are about your scheduling system - NOT John whatsoever. Try not to work him to death or you will cause burn out and loose a GREAT technician.
Michael B,
Murfreesboro, TNRefrigerator
After sears sending several technicians, they finally sent me an expert named Mark who repaired my refrigerator without any issues. I was going to cancel my protection plan until Mark arrived. He saved the day for you Sears. He is courteous and extremely knowledgeable about appliances. He solved the problem immediately. Sears sent two repair people previously who knew absolutely nothing. Mark saved the day!!!! He needs a raise !
Dianne W,
Portsmouth, VAFreezer service
Andry knowledgeable, friendly. Answered all questions. Patient, took time to explain problem.
Gary C,
Clermont, FLGood service
Very able people,very nice and pros, knew what they were doinhg
Donnell L,
East Saint Louis, ILGreat job
Erick did a really good job and was very personable.
Dianna C,
Duxbury, MATechnician
Dean D. was professional, courteous, and thorough, as well as punctual and dependable.
Manal M,
Staten Island, NYFast, professional and friendly
24 hrs turnaround on scheduling service call. Parts ordered on Friday, repair completed on Monday. Great job!!
Joe B,
Cabot, ARVery polite and thorough
Technician was very polite and explained the issue so it was easy to understand. Very happy with the appointment.
Robin H,
Arlington, OH