Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Quick & Professional
Wayne showed up and got the job done on our 18 year old Kenmore refrigerator.
Michael S,
Gillette, NJ5
Micheal did a great job!. He found the issue by being more thorough than the first technician. Awesome job!!!
Virginia P,
Chowchilla, CAProfessional and knowledgeable
Although he was unable to repair my 3 1/2 year old Kenmore refrigerator due to it being a piece of junk, he was helpful in sharing the few options available to me. Kenmore should stand by it's products. Based on my experience today, it is highly unlikely that I would purchase another Kenmore appliance.
Yvette H,
Palm Coast, FLHome service repair
Jim was very competent and knowledgeable about our appliance. He worked efficiently and explained to us the procedure to repair our refrigerator. He was very courteous and respectful as he completed his work. He's an excellent representative of your company.
Jane L,
York, MEOwner
Very professional and clear advice on how to proceed to fix the problem.
Enrique B,
Vienna, VABest Technician / excellent customer service (James)
James went way beyond helping me get my part sooner for my refrigerator than expected . Excellent Technician - he knows what he is doing and genuinely cares about the customers he goes out to see for repairs .
Toni T,
Las Vegas, NVRefrigerator repair
We received a text from your automated line stating that we need to reschedule our appointment for a week from today or later. We had unplugged our fridge and tossed everything in the freezer to get serviced today. My wife called the service number and as you know, it's just an automated line because you really don't care about the clients. We had Anthony's phone number from a service a week prior on our A/C unit. My wife called and Anthony switched our issue into his name and came out to fix the fridge. Not many people will go out of their way to help like this, so we are extremely pleased with him. I hope someone reading this understands customer service and can acknowledge his efforts to help someone in need when the company has no concerns towards doing the same thing. Automated answering is a big middle finger to those trying to get help.
John C,
Roscoe, ILProfecional
Goood service,exelente. Fast , but the only thing I don't like it's the price. very high price
Martha A,
Perris, CA3
My problem is with Sears' protection plan; I have been giving the run-around for over a year and the issue is still not resolved. Sears' protection has already approved replacement of the appliance because the part to repair it is no longer in production. However, I never received the code of approval until it expired. I called back, but I was told that the defect which was approved is pre-existing therefore, no longer covered. I complained and Efrain was sent, but the lady at the other end still insists the unavailable part is pre-existing issue. I have been without a functioning refrigerator for over a year and Sears' protection has continued to collect premium. Can any of you tell me how i should feel about all these?
Timothy O,
Chicago, ILVery helpful
Christopher was very helpful in figuring out the problem with my fridge.
Karla M,
Amarillo, TX