Refrigerator Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

58K


Average Rating

4.7/5

Ice Maker issue
September 15, 2025
Overall rating

John is very pleasant and courteous - he is very knowledgeable and checks out everything that he thinks could be the problem with the ice-maker - hopefully the ice-maker will start to produce ice!

Brenda C,

Hanford, CA
Repair/Service provider
September 15, 2025
Overall rating

Checked out refrigerator, explained what I was describing. Helpful & knowledgeable.

Debra D,

Curtistown, HI
Great service!
September 15, 2025
Overall rating

Michael did great job repairing our appliance, kept us informed through process and explained the issues and showed great mentoring of a junior technician with him for the full repair.

Micheal M,

Bel Air, MD
Excellent Service!
September 15, 2025
Overall rating

He shows up in the set time and always does a great job. Thank you Robert.

Nora P,

Tuba City, AZ
Great Job
September 15, 2025
Overall rating

Barry was efficient, friendly, and straightforward. Got our fridge back up and running

Peter T,

Newark, DE
Gold stars aplenty
September 15, 2025
Overall rating

José was respectful, communicative, polite, and honest with us about the anticipated lifetime of our appliance and repairs that might be on the horizon. He took care of the immediate problem quickly and explained everything he was doing in detail. He was also neat, clean, and efficient. If we need service in the future, we hope we get him again!

Kim S,

Phoenix, AZ
Excellent
September 15, 2025
Overall rating

Andy was wonderful! He knew what he was doing, was very professional, and a very nice man. He is a great addition to your team. Thank you for sending him our way.

Esther W,

Big Sandy, TX
Kenmore Elite
September 15, 2025
Overall rating

Thank you for your excellent service on our fridge with a lot of miles left at 21 years old :-)

Teri P,

Leavenworth, KS
Gracie
September 15, 2025
Overall rating

Jim provided excellent service. He was on time and courteous

Graciela G,

Fontana, CA
Eric M
September 15, 2025
Overall rating

I would've preferred to be able to track the service tax timeline. I was told between 830 and 9:09 AM. I could not reach a person to try to update that timeframe at all. Finally at 1:30 Eric was nice enough to call and tell me he will be here at 2:30. And he was and he was good. I just think there should be a better way of tracking where the tech is so that you can plan for the day better than 8-5

Brenda S,

Rome, NY