Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Excellent technician, poor business model
Our technician Cal does fast and competent work. He's very personable and explains things well. The company is now relying solely on AI for their scheduling and phone services. This resulted in our scheduled timeframe (8-10am) not happening and our service happened between 2 and 4 pm. That disrupts an entire days schedule, most people don't have time to sit around all day. To reiterate, our technician did a great job and should not be penalized for the failures of the company, he communicated the scheduling situation well and informed us of the delay. AI is not the solution to all your problems, firing real people has reduced the quality of scheduling and made it more difficult for technicians to meet the timelines they are meant to.
Shayla B,
Wyoming, MNFailed Thermostat
Jerry helpful and knowledgeable. Was able to install problem part quickly. Now I am able to use my Kenmore refrigerator for the first time in 6 weeks. Thanks to Tommy.
Louis P,
Easton, PAHarris review
The service provided by Ransford was professional, efficient and expertly executed.
Darin H,
Bowie, MDMichael review
Was very good and thorough! Appears to have accurately diagnosed an ongoing problem which previous technicians have not been able to fix.
Mark B,
Knoxville, TNTechnition Review
Jason was great. Even though the repair was bad news. he worked hard. I will use this service again.
Peggy B,
Richmond, KYRate him a five.
He did a good job. He came when he said he would.
Barbara B,
Saint Joseph, MORefrigerator repair
He was great! I hope he never retires. He did a great job!
Pilialoha J,
Hilo, HIRefrigerator repair
Glen was training another tech and we were impressed with his patience. He took his time and properly diagnosed our issue. He was thorough and polite.
Robin K,
Jasper, TNSame day service
Our serviceman was very courteous, patient with my elderly parents. He communicated, called twice to let us know where he was and what time he would be arriving. He taught them what to do next time this happens.
Clarence W,
Tigard, ORGE Cafe frige
Excellent experience Ernesto kind. Courteous. Professional. A real person. Thank you
Lee M,
Bandera, TX