Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
57.5K
Average Rating
4.7/5
Samsung Refrigerator Not Cooling Properly
Made an appointment online with Sears Home Services regarding my less than 9 year old French Door refrigerator not cooling. Patrick was assigned for the repair diagnosis. He was able to determine that the problem was a fan not working properly. He provided an estimate for the repair and I almost fainted. The cost of a new unit is so high I approved the repair. The part was sent to my home and an appointment was made for the installation. Patrick installed the part and, at least at the time of this writing, the refrigerator is cooling again.
Howard H,
Port Arthur, TXRefrigerator/ freezer repair
Great job on fixing the refrigerator/ freezer good work. Good knowledge on repair.
Steven T,
Parkville, MDFriendly and efficient
Diagnosed the problem and resolved the issue swiftly. Took the time to ensure all possibilities were covered.
Rose S,
Buckeye, AZParts needed to complete project.
Responded when promised and provided a solution to repair the refrigerator
Raymond P,
Fort Washington, MD3rd Time but finally fixed
The prior technician, Jerome, failed to properly install the new ice maker assembly. This was Bruce's second visit to our home for this problem. In October he didn't feel a new assembly was necessary and replaced a baffle and tray. That didn't work. Months later Vaughn ordered the new assembly and Jerome came at 7 p.m. one night to install it. Well that was a bust. Bruce came, corrected the mistakes made, reinstalled the assembly correctly, defrosted the ice frozen in the area where the water enters the ice maker and voila, the ice maker works again. Our major complaint with your company is the lack of ability to speak to a human and the long service time window given with multiple changes pushing it back by hours upon hours. This practice is not good customer service at all.
Andrew C,
Metairie, LAIce maker repair
Patrick was a super nice guy and a very good technician! Great job!
Bruce D,
Orange, TXExcellent work by Clement
Excellent work done. Very friendly and explains any question asked. Knows what he does…
Dhaval M,
Stallings, NCGreat service
Wyman was very thorough and professional and even though our Appliance could not be repaired his detailed explanation gave us confidence that it was time for replacement
Sandra D,
Homer, GAConfident and Knowledgeable
Repair work was completed with professionalism and courtesy made sure work area was clean when work was completed.
Marion G,
Glen Burnie, MDFrazzled vs Calm
Osahon was professional, courteous, and humorous. I was frazzled, and confused. He walked me through what he was doing , answered my question no matter how silly the questions were. I appreciate his time in sloving the issue.
Michelle J,
Brooklyn, NY