Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Repaired Broken Vegetable Bin In Kenmore Elite Refrigerator
Mohammed made sure to correctly install a new part for my Kenmore Elite refrigerator and fix the vegetable bin frame despite not having all the needed parts. Thanks for taking the time to help me, Mohammed!
Denise W,
Sacramento, CACapable, professional and friendly.
Couldn't be more satisfied. He listened to our concerns and answered every one.
Daniel T,
Mcdonough, GAGreat service!
Joanna was very nice and took the extra 1 min to help me out change out the filter and make sure it was working since my last one came up with error and leaked detected.
Dorienne B,
Sparks, NVMadho
Madho was wonderful! I appreciate his work and service. Thank you.
Deborah R,
Nevada City, CATechnician Eugenio
Technician assessed the issue & found out the ordered parts can not be replaced due to the way it was built. It must be done by the manufacturer. Tech also found another issue that was not found by previous Techs.
David C,
Concord, CARepair refrigerator
The serviceman arrived on time and quickly repaired my refrigerator. The part arrived when designated. Very satisfied with the service.
Nancy S,
Willard, MOReview of Marty
Explained about all parts needed and costs. He and Chris were very personable. Would recommend them. Rate Marty a 5.
Connie L,
Vestaburg, MIAbove and Beyond - with the Human Touch
Peter R. was absolutely outstanding! He arrived as scheduled, quickly diagnosed the issue with our refrigerator, ordered the necessary part, and even pre-scheduled the follow-up appointment to complete the repair. His professionalism and efficiency were deeply appreciated. What truly set Peter apart, however, was his intervention in a frustrating AI-driven customer service loop. For over a week, the automated system repeatedly insisted we hadn't received the part—rescheduling our appointment seven times and pushing it further out each time. When Peter personally called to check on the part's status, we explained the situation. Thanks to his initiative and human touch, the issue was resolved swiftly and with care. We are incredibly grateful for Peter's expertise and dedication. He turned a stressful experience into a positive one—and reminded us of the irreplaceable value of real human service.
Elek S,
Bradenton, FLHomeowner
He was very courteous and knowledgeable. A credit to Sears technician staff.
Sharon C,
Montpelier, INOutstanding
superb, professional, friendly knowledgeable, and worked very fast. Thank you.!
Sylvia B,
New Port Richey, FL