Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Great repair from Don
Don came and installed the part perfectly. I am not, however, impressed with the Sears Home Warranty. Don was also the first repairman to arrive on 9-25. He confirmed the part for the icemaker on our Kenmore refrigerator was defective. He located a replacement part, and notified my wife and I that the part would be shipped directly to our residence. The part arrived four days later, on 9-29. I scheduled another appointment to have the part installed on 9-30. The appointment was confirmed. No technician arrived and I was never informed of a cancellation. Another appointment was scheduled (this was all done through the AI phone line) for 10-6. No technician arrived and I was never informed of a cancellation. On 10-7, I scheduled another appointment through AI. The technician never arrived and I was never informed of a cancellation. On 10-8, the same scenario repeated itself. On 10-10, the same scenario repeated itself. On 10-10, I was able to make contact with an actual person, named Maria. She was informed of all the above. Maria then put me in contact a supervisor, Grayson. Another appointment was made for Monday, 10-13, between 8am and 5 pm. Don arrived at approx. 12:40 and finally completed the repair. As far as I am concerned, this is a very poor way to run a business. I will be seeking to terminate my contract with Sears Home Services.
Donald R,
Sterling Heights, MIRefrigerator repair
Very knowledgeable and professional will call upon again if ever the need arises
Randy C,
Abilene, TXGreat fast service
Thank you Teddy, very efficient and knowledgeable. Appreciate his fast service and great work ethics
Nora L,
Salinas, CATemple repair
Excellent service and on time. Friendly technician. Gave an explanation of the repair
Colon T,
Trinity, NCOutstanding job
Thank you for your quick and highly professional work I appreciate everything
Ericleticia G,
Pasco, WAWhirlpool ice maker repair
The technician was on time and replaced the defective part in our ice maker in about 15 mins. We are very happy with the service!
Peter K,
Denton, TXB. Taliaferro
Excellent service, will definitely use again and recommend. Very professional and explain everything and offered tips and suggestions
Brenda F,
Carrollton, VAGreat Service
Damien was very nice, professional, and knowledgeable. He was very engaging throughout the entire visit.
Lashiver P,
Crete, ILReview
He was very nice and efficient! He didn't take long to service the refrigerator.
Eunice S,
Knoxville, TNProfessional Service!!
Jose was a very knowledgeable and professional technician. Once he saw the freezer, he immediately knew what the problem was and fixed it within less than an hour! I would highly recommend Jose and Sears Home Service!
Ryan Y,
Redondo Beach, CA