Refrigerator Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

58K


Average Rating

4.7/5

Good service
October 16, 2025
Overall rating

Ed was very thorough and found the freezer drain was blocked with old bolts causing the ice on the floor of the freezer. He estimated they had been stuck in the drain since it was new.

John B,

North Brunswick, NJ
5 Stars for Terence
October 16, 2025
Overall rating

Very knowledgeable and courteous individual. Explained issue very well from diagnosis to resolution.

Michael T,

Clayton, NC
Service/Replaced Ice Maker - Whirlpool Refrigerator - 10/03
October 16, 2025
Overall rating

Well, it appears as though Mr. Nelson knows exactly what he's doing. I just have to wait and see between twenty four to forty eighty hours to see Ice. Only time will tell. KUDOS to Mr. Nelson.

Ecliffe V,

Kissimmee, FL
Bennie
October 16, 2025
Overall rating

Bennie was a most professional technician. Very polite and thoroughly explained to me what he was doing while servicing my refrigerator. I give him a 100 percent score.

Douglas A,

St Augustine, FL
Joe
October 16, 2025
Overall rating

Joe did a great job was very professional and polite!

Jerold W,

Wauseon, OH
Refrigerator man
October 16, 2025
Overall rating

Very nice man knew his job what to do he was on time

Samuel O,

Jefferson, GA
refrigerator repair
October 16, 2025
Overall rating

Quick response to my call for help. Professional, friendly, and was able to fix the problem. Thank you, Richard

Patricia H,

Acampo, CA
Frozen ice maker
October 16, 2025
Overall rating

Terrence explained the issue was the ice maker was frozen. He fixed it quickly, and let me know why it happened. Terrence was professional and friendly. The cost was reasonable

Pam P,

Florence, SC
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October 16, 2025
Overall rating

I am very happy with my protection plan........I am disturbed that I can not call anyone except a machine to answer my questions or call for service. Everything is done via computer and I really, really don't like doing business with a computer. I also wonder since it has taken about a week wait for repair what would happen if the repair was for a refrigerator or freezer full of food? Would it take a week? When you do not have a live person to talk to, of course it would.

Alan H,

Worthington, OH
Ice maker repair
October 16, 2025
Overall rating

A big thank you to Tony for replacing our GE ice maker. He was very courteous & professional.

Marilyn G,

Huntsville, TX