Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Freezer ice dam
We had one of your technicians come out on 10/21/2025 (2 days ago) that made me so uncomfortable, I had him leave despite the fact that he never once looked at the problem that I told him that we had. FYI-I had my mother in my house while he was in my house and video footage of when he came in and left. I called to get a different technician to come out today to get the problem fixed that the first technician wouldn't even look at. Tom made it his mission to make me the happiest customer ever. He called his supervisor regarding what I had told him about why I had to have a second technician come out. He then cleared the ice dam that was at the bottom of my freezer (technician #1 didn't even look at it) and then cleaned the hose in the back. So he did the job that he was supposed to do, but then went above and beyond by contacting his supervisor regarding the issues we had with the first guy. I didn't want to pay the fee for having him come out because I had already paid it to the first guy who wouldn't listen to me and felt he had to preach to me about my water filter despite the fact that my water filter had only 4 months of use at that time. This guy didn't want to do any work and then caused a leak in my refrigerator side that then leaked out onto my floor. Tom listened to what I said and did what needed to be done. He said he wanted to make me more satisfied than my expectations, and he did that. He is an asset to your company. He actually should probably be teaching your employees how to create extremely satisfied customers. Thank you Tom!!!!
Jean L,
Farmington, MIDid the job well
Kevin got the work done that needed to be done. He was pleasant and cleaned up after the work.
Marjorie K,
Bloomfield Hills, MIHe was great!
Saifudin was great -- he was polite, pleasant, and professional. He performed perfectly and gave me good advice. My refrigerator's problem is now solved.
Annette K,
Silver Spring, MDOn time and professional
He fixed our fridge door and made sure I was happy with it before leaving
Albert M,
La Canada Flt, CAGreat service.
Our tech was awesome. He was knowledgeable and friendly. We had some laughs and got a great plan for our appliance.
Kelly L,
Clayton, NCRefrigerator and freezer repair
Brandi did a very thorough job repairing my refrigerator and freezer, and left everything clean afterwards. Thank you, Brandi and Sears.
Alexa W,
Madisonville, TNRepair completed timely
Arrived timely after his phone call. Repair was quickly done. I would prefer to talk with a person…very disappointed inLG but not in your service.
Nancy S,
Tipton, IN5 Star
Very Professional and got the job done! Seems to know a lot about the brand of my refrigerator. Thank you guys for the professionalism on all levels.
Valerie P,
Sherwood, ARExcellent
Professional, courteous and helpful... really nice guy... extremely good and quick
Dennis C,
Port Saint Lucie, FLBosch refrigerator
Taylor was professional and efficient. He did not make me feel foolish when he explained the very simple problem and the fix.
Sylvia H,
Apison, TN