Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Refrigerator repair
The technicians were efficient, knowledgeable, and courteous. Ten words aren't necessary.
Marilyn O,
Westbrook, CTVery Competent Technician; SHS not so much.
this was a repeat visit. The freezer section of my three door refrigerator stopped freezing. This happened two months ago and the technician who arrived back in August cleaned off some coils and declared everything OK. A couple of days ago the freezer made loud noises for a day and then stopped working. I've only lost about $60 worth of food, currently keeping the rest of the freezer contents in the cooler. Here's my issue: the very nice technician who arrived today assessed the issue for less than 10 minutes and explained that the coils on the bottom of the fridge need to be replaced. They are no longer made and Sears will need to "research" finding the parts probably from Asia, and it may take weeks. Besides the fact that we already had this problem once and they failed to correctly ascertain the source of the issue, it's seems unreasonable to have to wait weeks for a repair of an appliance that is used daily. (Not for nothing-I only need something to chill and freeze my food, not a fancy digital anything just a plain old refrigerator, which I gotta believe is not much more expensive than finding and shipping this part from across the globe). So yeah, the technician was satisfactory, but the overall service of this company is severely lacking. Why have I paid almost $800 only to suspend my ability to maintain perishable groceries? Do better Sears.
Antonia B,
Silver Spring, MDRepair
Blake fixed our Frigidare refrigerator which was not cooling. I tried to reply on email what the problem was, but unfortunately it didn't seem to let me put that on the email. My service was delayed because of having to have Blake come and diagnose and then order the part. It would help to have a part already with him.
Ron R,
Bettendorf, IAGE REFRIGERATOR
Mitch was excellent. Timely and knowledgeable would refer him again
Jim D,
Bixby, OKRefrigerator Repair
Eli was through in diagnosing the issue, ordered the parts and scheduled his return to install them once received. He completed the repair process efficiently quickly. He cleaned up the area and double checked that the refrigerator was functioning correctly.
Leslie W,
Springdale, ARIt Works!
This was a repeat service experience Anthony worked at my daughter's house fixing her refrigerator so we knew we would have exceptional service. Sure enough he fixed my LG refrigerator. Though I don't want another appliance repair at least I know who to call.
Pamela S,
Flatgap, KY5
Very knowledgeable, friendly & courteous. He was mindful of our cabin area to not allow anything to fall into them and damage them. When he was finished he cleaned up after himself!
Ron I,
Santa Fe, TXService Request
Anthony was very professional and helpful. He explained the service and fixed the problem.
Patricia M,
Topping, VAExcellent Service
Michael was very efficient and made sure everything was tested. He explained everything thoroughly and advised me of what to do if future issues develop.
Tom W,
Landenberg, PAGreat Tech
Explained working of freezer. Quick worker. Very efficient. Thank you
Barbara O,
Albany, NY