Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
⭐️⭐️⭐️DELIGHTFUL⭐️⭐️⭐️
Tom arrived in a timely manner. He was respectful, polite, and HONEST!, A hard quality to find these days. In our quest to get our refrigerator fixed, the home service we use gave us a total runaround. Tom ( the TRUTH angel) was kind when he delivered the news, a high priced quote, he then spoke about alternatives. Even though we denied the service (which he doesn't make anything) my husband is a road tech also, so he is well aware of these situations, he STILL took the time we needed with the questions ( us old folks ) we needed to ask. He recommended which brand of appliance to go with AND talked to us about home appliance service. ⭐️ so I'm adding an extra star because he went above and beyond!
Douglas M,
Bridport, VTService Technician
Very knowledgeable and professional taking out the time to ensure my fridge was in working condition before he left.
Rita E,
San Antonio, TXGreat Service Tech
Joe, is one of the best. He knowns his stuff and gets the job done over and above.
Gary H,
Waterville, OHRefrigerator
Ken was exceptional in every way! Professional, pleasant, reliable, efficient, and courteous. I'm happy you have him! Thank you!
Karen M,
Honolulu, HIGreat service
Ernesto explained everything that needed to be done and what the problem was initially. He explained the various things that could be done and estimates. He was very polite and professional.
Connie A,
San Antonio, TXExcellent and Courteous Service for Refrigerator Repair
Thank you very much for an excellent experience with our refrigerator repair. From start to finish everything was perfect and ran smoothly. Cedric was an absolute pleasure to meet and work with. We appreciated his time, professionalism and subject matter expertise.
Lori F,
California, MDKnows her stuff
She gave me a complete understanding of the problem and my options. She provided valuable information to help me make the best decision with my appliance. I highly recommend her technician services.
Louise C,
Bremen, GAExcellent
Problem fixed! They came, diagnosed the problem, fixed it, and left.
Lucille G,
Orange, CTSears Pro
This 5 star rating of the Technician. As for your company I'll rate is a 0 or low if I could. You have hired Offshore employees who can't speak English well and you have resorted to AI for customer communication. Both are bad and doesn't work for the majority of your Adult Customers. It's probably ok for these new Millennials because you both understand each other but, for the intelligent Adults Customers your sounds like we're talking to Fifty Graders.
Tanya B,
Castroville, TX5
He understood the problem and contacted warranty company for next steps
Joan M,
Omaha, NE