Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Prompt and fixed the issue!
Thank you Jim for your excellent customer care! You fixed the issue promptly. He was on time and professional.
Gary T,
Henderson, NVVery knowledgeable and helpful explaining everything
Very knowledgeable technician very polite and friendly and explained everything
Judith O,
Port Saint Lucie, FLVery professional
Jeffrey was great from start to finish. The appliance needs to be replaced but he provided all the necessary information that helped me reach that conclusion.
Amber D,
Ellicott City, MDOutstanding
Freddie went the extra mile. Because of Sears' faulty AI system, the needed part was NOT delivered TWICE, even though reports said that it was. Freddie went above and beyond to navigate the system and, after several phone calls, was able to retrieve the part. This was the final scene of the year-long (or longer) fiasco about an ice machine. I mentioned that a previous tech (at Sears) may have installed the wrong model. Freddie looked it up and said yes, the wrong model was previously installed. Freddie saved the year!!
Carrie C,
Tampa, FLEfficiency and courtesy
Arrived promptly and politely began the job. Explained his task and performed it promptly. Cleaned the site and put trash in a box for removal.
Andrew J,
Winter Haven, FLThank you
Quickly fixed the problem and cleaned up after he was done. Thank you!
Theresa K,
Southampton, NYTechnician
Very professional. Arrived late in the evening, but got the job done and thoroughly explained what was wrong. My only complaint is have the 8-3 window and actual service at 6:30 PM. Window should have been later.
Tami M,
Canyon Lake, TX5 stars
Profetional and respectful knows his job and how to treat the customers
Ana L,
Miami, FLVery professional
The technician was very professional and knew what he was doing..
Adreana V,
Whittier, CAService
James was the best. He came exactly when expected, was very friendly and jumped right in to solve the problem. He had a couple of questions and then found the problem right away. However, I decided my refrigerator was too old and that I should replace it in the near future and avoid additional problems down the road. I will keep this contact information should any other appliance have issues in the future.
Daryll B,
Cape Neddick, ME