Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
The best tech
We have been working with Lew for many years and he is the best tech we have ever had. He does a wonderful job and his work is really complete. He stays until the job is complete and only has to reschedule when parts are needed. He is the best tech you have and really needs more recognition for his dedication to Sears and your customers. Georgia Endsley
Georgia E,
Richland, ORFixed leak in freezer.
Technician fixed the cause of the leak. He was good. One thing that can be improved is the window of when technician will arrive. I understand that it's beyond your control. It was also very difficult to talk to a live agent.
Ernestina M,
Alexandria, VARoman
Great guy great service on time good employee. Good good.
William D,
Houston, TXRefrigerator Repair.
He did a great job. Very experienced and knew exactly what to do.
Richard D,
Aguanga, CAToday's technician was fine. Total service was terrible.
This company would get negative stars if possible. 5 out of 5 negative. Richard the virtual assistant is useless for anything but rescheduling. I know because I've chatted with him 6 times for rescheduling. Parts were ordered (appointment 1), appointment 2 rescheduled by company, installed (appointment 3), taken out & called broken then reordered (also 3) and then the technician never came back. Appointments 4,5,6 were all cancelled by the company after the 4 hour window ensuring I wasted 28 hours of my life from 8-12 each day waiting for someone to come. Appointment rescheduled 4 times. Today's guy installed the part, signed an x after I asked if he wanted a signature and it's over. I do not recommend Sears and I do not recommend American home shield. -5 stars all around for the actual companies. Don't blame today's employee.
Amanda C,
Corry, PAArchie is always fantastic.
Archie is personable, professional and highly skilled. Thanks for a great experience!
Vincent T,
Cypress, TXGood job
Good job, nice guy, He kept us informed of arrival times
Mark B,
Fort Smith, ARSamsung refrigerator repair.
Dave was very polite and informative. He deserves a raise .
Robin V,
Eastlake, OHSears
Very knowledgeable about everything and very quick and cleaned Up very nice.
Richard Y,
Toledo, OHRefrigerator repair
Roy was very professional fixed my problem in a timely manner,cleaned the area he was working on. I would truely recommend him to anyone who needs repairs done. Thank you for sending us an experienced tech.
Ramon A,
Edinburg, TX