Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Enrique is FANTASTIC
Love Enrique! Your interactive online system is the worst I've experienced. You have no call center to speak of. If your technician was not so professional I would drop you in a heartbeat. Cannot stand your support system....it kept telling me yo choose another service day due yo art back order then your system would select the same date they told me yo change....sad
David W,
Rch Cucamonga, CAMy Refrigerator
Very Good Knowledge …… and he definitely took his time to explain the next step if there are any problems
Arlinda M,
Greensboro, NCSo nice & knowledgeable.
Mehrdad has serviced my appliances for years and is always professional and knowledgeable.
Deborah F,
Everett, WAGood communicator
John is very approachable and easy to talk with. He explains issues clearly without talking down to the home owner. He told us to allow a few days for freezer to get fully cold after main board was installed, however the frig and freezer and getting warmer after two days. We now have to revert to an older backup frig until this issue gets resolved.
Robert M,
Clinton, WAThaw water line.
He went directly to the problem. Hopefully by thawing out the freezer will fix the water line.
Yvonne S,
College Park, GAProfessional
This wasn't Gary's first visit to my house. He repaired one of my two Kenmore refrigerators in November 2025 and within a month he had to come back to repair my second refrigerator for the same issue. A bad compressor. Both time Gary didn't disappoint with his deep knowledge and skills. Thanks Gary.
Roman M,
Kansas City, MOProfessional and Understanding
I have had this tech in my home a couple of times out of about 5 or 6 times they've had to come out. My fridge has been broke for about 4 months now. I have had about 8 new parts put into it and still more problems. To get in contact with anyone at Sears Home service is impossible. It's automated phone calls and chat. Frustrating to say the very least. The techs are nice once they get out here but the 8 hour window is absolutely absurd. I waited a whole day to only be sent a text at 3:00 to say my appointment is now the following day. Unacceptable! Who is able to sit around all day for 8 hrs? They have put in over $1700 worth of parts. I was told today they will no longer be fixing my fridge and finally look forward to the next step. I have begged for a new fridge for months but because it's under warranty can't happen until it's unfixable. So as for the rating, 5 stars for technician and 1 star for Sears Home Service and their non existent customer service.
Tammy C,
Cumberland, RIRefrigerator water leak
Technician very professional and he knows what he doing, he found the leak and replaced hose.
Cam L,
Vallejo, CAKnowledgeable and Friendly
Rancarlos was excellent. He solved our issue and also took the time to educate us about how our appliance works and how we can maximize its effectiveness and functionality.
Justin B,
Camarillo, CAService review
Efficient and professional service provided by the service contractor. Thank you.
Brenda S,
Brentwood, CA