Refrigerator Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

58K


Average Rating

4.7/5

GREAT WORKER
January 02, 2026
Overall rating

Good service. Punctuality Responsible Respectful He came on time and found out what happened with my fridge.

Lurdes V,

Woodbridge, VA
Technition
January 02, 2026
Overall rating

Paul was awesome. Friendly. He knows what he is doing. Excellent.

David M,

Butler, PA
Tom Gurganus
January 02, 2026
Overall rating

Excellent service from Dimitri. No so from the company. Customer service people on phone get no stars. Get rid of AI.

Esther G,

Wake Forest, NC
Good service
January 02, 2026
Overall rating

Marshal was very professional and thorough. Thank you Marshal for paying attention to detail and fixing my refrigerator

Terri G,

Ocean View, DE
Great Job
January 02, 2026
Overall rating

He was quick and efficient. He was very kind and helpful.

Jody W,

Spring Hill, FL
Ice Maker Issue!
January 02, 2026
Overall rating

Karl was very professional & careful in figuring out problem with Ice Maker. He seemed to know what the issue was. Hopefully the device will produce ice in a few hours! Very satisfied with his work!

Fred R,

Brooklyn, NY
Ice maker malfunctioning
January 02, 2026
Overall rating

Great service! Knew what the problem was and went right work to fix it! In and out quickly, and very pleasant.

Robert M,

Lenoir City, TN
Technician was great but problem not fixed
January 02, 2026
Overall rating

Our technician was great but unfortunately our freezer is still not making ice and this morning the temperature is back up to 11.

Stephanie F,

Lagrange, GA
Nightmare on Christmas
January 01, 2026
Overall rating

It was the night before Christmas and all through the house the Home Owner was stirring because his refrigerator was making a loud noise heard throughout the house. He sprung to his feet to check on the clatter and found that the fan motor was responsible for all the chatter. He contacted Sears to respond a technician who could not respond until after the holidays celebrations. Madho showed up a few days later and was quick to diagnose the refrigerators condition. He left us with answers and decisions to make and got is through our dilemma with little cost to undertake. Madho picked up his tool and blew out the door wishing good tidings to all and a Happy New Year!!

Tim G,

Grass Valley, CA
Excellent work.
January 01, 2026
Overall rating

Vikram was very knowledgeable and efficient in the repair of my Kenmore refrigerator. I highly recommend him. Don Gregory

Don G,

Emeryville, CA