Refrigerator Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

58K


Average Rating

4.7/5

Service rep
January 05, 2026
Overall rating

He was excellent and made sure my fridge got fixed. Otherwise the company's service was awful. You need to eliminate AI. I really needed to talk to someone and couldn't.

Nanette R,

Tipp City, OH
Great technician!
January 05, 2026
Overall rating

Andre was Prompt, professional and very knowledgeable. Great job, highly recommend

Sarah B,

Minneola, FL
Ice Maker Repair
January 05, 2026
Overall rating

Frank was knowledgeable, courteous and polite. Repaired quickly and cleaned up area. I would recommend 100%.

Robert C,

Mount Juliet, TN
Service
January 05, 2026
Overall rating

Service was fast and efficient and we are very pleased

Edward B,

Elk River, MN
Robert Larson appt
January 05, 2026
Overall rating

The main tech was awesome! But my son in law thought he smelled pot on the trainee who was at the initial appointment. Otherwise it was a very good job. Thank you!

Robert L,

Sioux Falls, SD
Friendly and very knowledgeable
January 05, 2026
Overall rating

The technician was friendly and knowledgeable. He explained the process and protected my environment. If I can give him higher than 5 I will. He also continued communication with me until his arrival.

Justo R,

Trujillo Alt, PR
No more
January 05, 2026
Overall rating

Joseph did a great job. He looked over the problem and told me that there was a leak that he couldn't fix and received the service call payment and left.

Allen B,

Akron, OH
I don't know what review title means.
January 05, 2026
Overall rating

It was great. John, the technician, was easy to talk to and efficient and he cleaned up after the work was done.

Cherry H,

Lampasas, TX
Made a Rough Situation So Easy!
January 04, 2026
Overall rating

Had our fridge go on the fritz and was able to get a same-day appointment on New Year's Eve. Our tech Dan was super helpful, diagnosed the issue, and had us back up and running in no time. Will absolutely use this service again if we have any similar issues in the future. Thanks, Dan!

Sean K,

Aurora, CO
Justin G Review
January 04, 2026
Overall rating

Justin replaced the water/ice dispenser on our Samsung refrigerator with an OEM (original equipment manufacturer) part. He DUTIFULLY successfully tested the module for leaks before leaving....HOWEVER the following day the new dispenser module was leaking as bad or worse than the original. I am assuming the OEM has a problem with their part. I have sense notified American Home Shield who is generating a new work request with you. Thanks for your help!!!

Ron V,

Banner Elk, NC