Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Refrigerator
The service provider was great and very responsive when they got to the house. The problem I have is with the scheduling. My first appointment was for Monday 1-5. I got a msg at 4 that I had changed my appointment to Wednesday 1-5. I didn't request a chance. In fact not having a working refrigerator for 2 more days wouldn't work. So I had to figure out how to reschedule with a real person.
Steve T,
Virginia Beach, VAProfessional Technician
Jonathan was very knowledgeable and friendly. I have a 6 yr. old refrigerator that had some wiring issues that I decided was too much to repair. What I liked the most is that Jonathan sat down & explained detail to detail what was wrong with the refrigerator. I was able to ask him logical questions that he was patient enough to answer. It's nice to have professional & truthful people still in this world.
Jana M,
Charleston, WVGreat guy
Solved are problem very quickly I would recommend him to any one
Tom O,
Tulsa, OKRefrigerator repair
Very professional respectful and did excellent job, thank you very much.
Lucy M,
Yonkers, NYJob Well Done!
All appears to be working fine…love the sound of ice being made again.
Joyce Z,
The Dalles, ORATH
You guys need to have better communication with customers I had to wait five weeks to finally get my fridge work on that's not good for a company like sears it would make anyone think twice before having you guys service. You guys of to do much better it's not nice to be out of a fridge for so long
Andrew H,
Kansas City, MORefrigerator compressor rattle
Diagnosed that the noise didn't effect the performance of the compressor. No repair neccessary.
Gary M,
Belmont, NYService tech
He was very nice and professional. But your AI phone appointment system is terrible. You are not able to ask any questions or do anything other than set an appointment. Do not like it at all. Your service is top quality when you come to the house, it is your phone system that is terrible to make appointments.
Ginger B,
Mineola, TXGreatful, I am
Lawson and Muhammad came to work on a follow-up call for Madho. Apparently Madho ordered the wrong piece per Lawson. Lawson said they don't make the part we needed anymore. Lawson and Muhammad I stalled the heater pan and a thermistor or two. Then left. When I started hearing a peculiar noise. I opened the freezer door I could tell the evaporator fan was hitting on something. I called Lawson to tell him but he advised he couldn't come back due to time management. and asked me to contact Muhammad. I left him a msg then Lawson came back to save the day. I called Muhammad to advise same.
Kit B,
Yuba City, CANed was friendly, fast and awesome
Thanks, Ned for getting our fridge back to health! We are very grateful. Service was prompt, courteous and perfect. Communication and updates on text and email were great. Thank you.
Kristina E,
Bradenton, FL