Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Good
Good wprk i have to go keep up the hood job.
Fannie M,
Tallahassee, FLEfrain
Great job & 100% top notch. Explained the issue & repair!!
Marian K,
Mokena, ILThe Refrigerator
Dean was fine. Getting my appointments canceled 4 times was not good customer service. Your AI would not let me talk to a representative. I wanted to know why they kept canceling. It was no help just a very frustrating experience.
Christine B,
Staten Island, NYWorst Experience EVER/Scheduling Service
The technician was great, the human component of the service. The scheduling and subsequent issues resulting from only having AI as contacts was excruciating. I was rescheduled 4 times, only because AI screwed up. You have to pay for parts and service up front, so then you're held hostage by AI to then get scheduled and stay scheduled. The parts are sent to your home. AI determined the parts had not been sent so cancelled my first scheduled appointment. The second scheduled appointment was cancelled because I didn't respond "yes" to the confirmation text fast enough because I was driving when the text came in. I'd call to try to fix things and went round and round with the very polite, but very stupid AI reps. Probably one of the most frustrating processes of my life. I do not recommend Sears Services because you cannot EVER reach a human representative to discuss any misunderstandings with their AI service agents. It was just an awful, incredibly frustrating and time consuming experience. This is not something I need in my life.
Nancy B,
South Park, PAFinally, a frig that works!!
Kevin was able to fix my frig in less than an hour. He was nice and quite capable. I'll definitely use Sears Home Services again if needed.
Emily W,
Hartwick, NYRepaired refrigerator
Seth was great in getting my refrigerator up and running.
Nadine J,
Henrico, VARefrigerator Repair
Very knowledgeable person, I appreciated his honesty about issues with my old refrigerator.
Alice S,
Dowagiac, MIamazing service for my tech
amazing service for my tech couldn't have had better service
Rhonda A,
Ridgecrest, CAExcellent Service
Alberto was exceptionally knowledgeable about the refrigerator service. He explained the issue and educated on what to do in the event the problem happens again. He was personable and I felt real comfortable with him in my home while I was alone. He even got me a discount. Great job Alberto. I have never had an issue with Sears coming out to fix any appliance I've had and I totally trust them.
Shawn F,
Dallas, TXMartin is the best!
Martin is so professional, competent and thorough! He was considerate and careful with my home while fixing my refrigerator. I've previously had to deal with other services with bad service but with Martin, I have only the best experience!
David W,
Los Angeles, CA