Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Appliance repair.
Awesome repair experience. Daniel was very kind and knowledged in his field.
Angie B,
Kirbyville, TXOutstanding technical teacher and Technician.
Your eye promptly took care of the issues quickly all while training and apprentice and keeping me informed as to what was going on and what I needed to do. He was able to do a lot of juggling and provide outstanding service.
Frederick B,
East Orange, NJKnowledgeable
Good repairman knowledgeable I really liked him actually showed me wait was wrong
Joyce M,
Paris, KYCustomer
He was very knowledgeable and helpful. He was quick and efficient. Would recommend
Tamara W,
Gardena, CAGreat service
Had a great experience with the technician! He was prompt, polite, and very professional.
Sharon L,
Claypool, AZReplaced fridge fan
On time very friendly and explains what he needs to do orders parts and fixes in timely manner
Wanda M,
Radford, VAINSTALLATION OF PARTS - RECHARGE SYSTEM
SCOTT WAS GREAT. TOOK THE TIME TO SORT OUT ORDER ISSUE THEN COMPLETED THE INSTALLSTION OF PARTS, CHARGED THE SYSEM AND REVIEWED CALL AND RECOMMENDATIONS. LET ME COMMENT ON YOUR CALL LOGGING AND UPDATE SYSTEM. OVER ALL IT STINKS. IT TOOK ME AT LEAST 10 CALLS OVERALL INTO YOUR AI SYSTEM TO FINALLY GET SOMEONE OUT TO COMPLETE THE REPAIR. EVERY TIME I THOUGHT THE THE AI HAD UPDATED THE PARTS STATUS AND RESCHEDULED THE CALL I WOULD RECEIVE AN EMAIL THE NEXT AM STATING THE CALL WAS BEING RESCHEDULED OUT ANOTHER WEEK DUE TO PARTS NOT DELIVERED. IT GOT SO THAT THE LAST THING I WOULD DO WHEN ENDING THE AI CALL, I WOULD ASK FOR PARTS STATUS UPDATE. IT WOULD TELL ME THAT TWO PARTS WERE DELIVERED AND THAT I CONFIRMED THE RECEIIPT OF THE "VALVE". BUT WHEN I WOULD GO BACK IN THE NEXT DAY - AFTER GETTING THE RESCHEDULE NOTICE - I WOULD FIND THE THE "VALVE" PART AS NOT DELIVERED. AND I REPEATED THIS PROCESS SOME 8-10 TIMES. FINALLY I OPENED A NEW CALL AND IN THE COMMENTS AREA I ADVISED THAT I HAD ALL NEEDED PARTS IN MY POSSESSION. WA -LA . SCOTT SHOWED UP TODAY - SPEND ABOUT TWO HOURS HERE AND IT LOOKS LIKE THE REPAIR HAS BEEN COMPLETED. HE ADVISED A 36 HOUR COOL DOWN PERIOD THE VERIFY REFERIDGERATOR IN FUNCTIONING AND READY TO RECEIVE FOOD CONTENTS. YOU GUYS HAVE GOT TO REVIEW THIS CRUMMY AI SYSTEM.........
David H,
Lebanon, OHService technician
Very mannerable, patient and kind . He went right to what he was there for, didn't waste time.
Theresa C,
Greensboro, GAChanged housing for water filter to fix water dispenser
Eddie was friendly and explained procedure to fix. Helped me locate the water turn off, explain directions and watched for success. He was rabbit and efficient in changing the housing and attaching Connections in the back of the refrigerator. He changed the new GE water filter I had purchased and monitored the water dispenser making sure it was working properly without any noise or delay. Very satisfied with his work and highly recommend.
Luisa V,
San Diego, CARyan was great, he knew exactly what the problem was.
I would call Sears again next time I need Appliance service.
Joseph P,
Folsom, CA