Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Ice maker repair
Alberto was great, got our ice maker up and running and was pleasant and informative.
Michael H,
Dallas, TXRefrigerator repair.
Joel was very efficient. He found the problem and fixed it in a timely manner. He also explained what the issue was and made recommendations to help prevent the issues in the future.
Anthony P,
Thomasville, GARefrigerator Repair
It took a long time (about 2-3 weeks) for the Sears to resolve the issue. First technician diagnosed issue with the inverter board which was replaced. But the freezer section temperature remained high. 2nd technician (OJ) added Freon which did not help. 3rd technician recommended replacing 3 more parts which were ordered and received. He did not spend much time. Constantly complained about having to drive for a long distance. He was unable to find the model no. on the refrigerator which others were able to find easily. OJ returned to replace the parts but decided that cleaning the outside of the compressor coil was sufficient. No parts replaced. The temp came down to expected level. Though it took longer than expected to address the problem, I am happy that it was resolved by OJ by identifying the issue. It was irritating to not able to communicate with human but Martha the virtual agent. It was annoying to find out that one appointment was cancelled at the last minute at 5 pm after making us wait the whole day from 8 am.
Dilip G,
Ponte Vedra Beach, FLH
Very good service . Good work . Thank you . .
Hercules R,
Silver Spring, MDIce maker
Excellent! Had part replaced within an hour. Explained the issue and had the part in his vehicle. Very professional.
Tammara H,
Bettendorf, IAGreat job
Knew what to do, corrected issues. Was very satisfied with his work
Jeff S,
Frankfort, INA good service call
Respectful, competent, informative - AOK. The service was without delay, within two hours of request. Thank you!
Philip S,
Spring Hill, FLRefrigerator Repair
Very professional, and a real person, which is much appreciated.
Gregory M,
Mountain Home, IDGreat
Very quick. Got rid of beeping!!! Had suggestions for future.
Marilyn C,
Tucson, AZgreat service!
Chris is awesome tech. Great communication and very knowlegable. Had a great experince with his service.
Juan T,
Ontario, CA