Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Refridgerator repair-Service order #13526475
When the parts finally arrived intact (the heater element was broken on the first parts order-had to be reordered) Germaine did a nice job re-installing everything.
Tony B,
Brigantine, NJExcellent Customer Service.
Terence was so friendly and knowledgeable. He knew exactly what was wrong with my Whirlpool Refrigerator. He was on time and had the work completed within 45 minutes. I have always had excellent service from Sears Home Services. In
Deborah B,
Holly Springs, NCWonderful Job
I was really please the service I received from Mr. Shakil. He was really professional, accurate and clear communicated the process of the job he did. I am pleased with the outcome. Thank you so much for your service. Jozie Riche
Jozie R,
Smyrna, DERefrigerator repair
He was very friendly and had the repair done quickly
Diane K,
Cleveland, OHService
Anthony came out 3 times. Found the problem, fixed it when he came out 3rd time. Good worker
Greg C,
Fort Wayne, INCourteous and competent
Perfect in every respect. On time, and did a great job.
Rawson C,
Palm Coast, FLoutstanding
Arben, came in, explained what needed to be done and performed his task in a very professional manner, pleasant personality also.
Lee P,
Lowell, MARefrigerator repair - mixed reviews,
I'll start by saying the repair tech did a great job installing the replacement parts now, my refrigerator is working normally again - definitely five stars for the repair tech. As for Sears overall, process of scheduling actual repair was unacceptable because it took almost a month for them to send a repair tech. At one point, they sent a second tech to perform a second diagnosis which I already had done earlier and it would have cost an additional fee. I had to put my perishable food in coolers and daily change the melting ice. Eventually, I rented a refrigerator to get us through the "repair process". I found out that Sears could have simply replaced the refrigerator with another same- model refrigerator which they had in stock. This is not the first time I've had similar repair issues with Sears. Sears gets one half star since they eventually fixed my refrigerator but at great inconvenience to me.
Emmanuel B,
Medford, MARefrigerator repair
Paulo was a professional and kind gentleman. He explained everything he was doing. He just was a very nice guy
Helena S,
Rockland, MARefrigerator repair
All very positive. Knowledgable and Great service. Thank you for the great job.
Ronald M,
Frankfort, IL