Refrigerator Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

58K

Average Rating

4.7/5

Excellent
March 25, 2026
Overall rating

He was very professional and knowledgeable. Has excellent customer service.

Sharon B,

Bloomington, IL
Kaleb was professional in every way.
March 25, 2026
Overall rating

Kaleb was excellent. The AI being used on appts and tracking in terrible! I had appt last Friday and no one ever showed and there was no way for me to talk to a person because of the AI. So I had to redo another appt and that is one Kaleb handled today. Here again, the system used gave me wrong arrival time by over an hour. Frustrating. Again, no way for me to talk to a person. AI is not working in this service environment.

Felton S,

Westfield, IN
Refrigerator problems
March 25, 2026
Overall rating

Our refrigerator has an issue with the filtered water dispenser and a leaking water valve in the back. Edward did a thorough inspection and diagnosed the problems quickly. He was accompanied by a trainee who appears to be on track to be a really good technician. Edward called FAHW to get a parts approval; however the approval codes he was given were not accepted. I will have to call the warranty company and they will have to order the parts. We'll see how it goes. We were impressed with Edward and his trainee Kash (?) and look forward to him finishing our repairs.

Charlie R,

Toledo, OH
Fridge repair
March 25, 2026
Overall rating

Don is very professional and knowledgeable. He take his time in explaining and gives information in very simple way.

Rola S,

Bloomfield Hills, MI
Great service!
March 25, 2026
Overall rating

Quick and professional did a great job we appreciate it!

Stenetta H,

Woodburn, KY
Knowledgable and friendly
March 25, 2026
Overall rating

Assed our fridge and gave some tips. Very friendly. A+

Angelika Z,

Clearwater, FL
Customer
March 25, 2026
Overall rating

Phil did a very good job on my service. I was very pleased.

Gregory M,

Jacksonville, NC
Refrigerator Rt.Door repair.
March 25, 2026
Overall rating

He worked and changed the part ordered. There was something wrong with door so it couldn't be fixed.

Arthur L,

Ponchatoula, LA
Eric Wickham
March 25, 2026
Overall rating

Brian was very professional and prompt. He did a very good job of explaining the problem and what he was doing to try and fix the issue.

Eric W,

Anamosa, IA
Great service
March 25, 2026
Overall rating

Willie did an awesome job of explaining and fixing the problem! Quick, professional, and a huge help.

Jacob S,

College Station, TX