Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Refrigerator leak repair
Amazing! On time, polite, professional and proficient! Top notch work!
Don Q,
San Antonio, TXReplace icemaker
Carolyn was punctual, polite, knowledgeable & clean. She was also quick.
Rose J,
Birmingham, ALJeremiah is an excellent Technician!
just now New Jeremiah, our technician in San Antonio, was excellent! Very knowledgeable & efficient in refrigerator repair. 5 star rating out of 5! However, Sears Home Services, is a 0 rating out of 5! No one can speak to a real person! The AI is terrible. There were 3 prior automated appts scheduled that were no shows. 3 No shows! I was given a broad time window each time and had to take off from work for nothing! The diagnostic appt was on 6/3/26, ordered part and received on 6/4/26, with the final repair finally done on a Saturday, 6/20/26. The technicians can't even talk to anyone. Pathetic!
Pinmore W,
San Antonio, TXExceptional service
My refrigerator repair was timely and Brian's service was exceptional. Very professional!! I would definitely recommend.
Dena K,
Marion, IAExcellent Service
Kevin assessed the issue and arranged for the necessary part to be shipped to my home. He returned a few days later and completed the repair. Job done. He is professional and pleasant.
Roberta D,
Broomfield, COVery pleased!
Terrance was very knowledgeable about how to make the repairs that were needed! He was amazing with a great personality besides! I highly recommend him!
Ricky T,
Benson, NCJessup is a great tech!
Jessup diagnosed the problem with my refrigerator quickly, gave me an estimate for repairs and advice on buying a new unit based on his experience. He was also very considerate in giving me an updates on when he would arrive as he was traveling from a job on the other side of the state. I'd rate him an A+!
Gregory W,
Lake Orion, MIReplace Ice Maker
Anthony was personable, knowledgeable and very efficient. He carefully ascertained all necessary parts were provided, examined the ice maker and location of electronic control parts. He then carefully removed the old parts and installed the new replacement parts. He set aside the old worn parts and cleaned up the area he worked in. He was very thoughtful.
Eve E,
Union City, CAService
Fast repair. Seems to be very knowledgeable about the appliance and repairing it.
Peter S,
Medford, MA5
Very punctual and professional. Explain diagnosis where we could understand it.
Crystal Y,
Springfield, MO