Range Hood Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Broke frig
Sean was fantastic, but I have been dealing with this for months and it cannot be fixed. They keep trying to put the same valves the same lights in this unit and it is not fixing it. They also put a new icemaker and it does not work. I spent a lot of money on your contract, and I would expect some better performance. Everybody in your company was the only ones that worked on my appliance because you guys have the extended warranty under my name and they always showed up in one of your vans.
Kevin M,
Keokuk, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726789208947
Thor service
Technician Tommy was nice but unfamiliar with stove. While he did get the eye to light, he incorrectly put a screw in cover & left other one out. I believe he should have opened cover to reposition the inside piece so he could screw it back together properly. This morning I found this because I was getting a lot of gas odor & very large flame which also could be because something is not together correctly. Contacted customer service & was told they would not come back to correct unless manufacturer requests more service. This is a joke & I have requested manufacturer not pay for any service until this is taken care of.
Leisa D,
Selma, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726785064465
Bad customer service
He was very rude person, was not hear good what I said, he was interrupting me when I was talking
Maria M,
San Luis, AZCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726695186027
Aggressive
No please to have that person in my home. He was very aggressive in the phone.
Ramiro C,
Roanoke, VACustomer service response - Dear Ramiro thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726695043557
Not a happy camper
1st of all I received 2 different messages on the dates of the service. The first one I waited and no one came. The second day he came and said that the wire was broken he shook the wires and it started working momentarily. He said it would be a hard fix because the wires are so short. He said that the door on the freezer side might have to be replaced if he could not get the wire fixed. We asked for him to call and see if they would replace the door. He said he called and they told him that they would not replace the door.. No repair was done. While the repair man was here he told us it was a manufacturing defect that the wires were too short and every time we opened the door it pulled the wires. That is why we asked for the door to be replaced. We thought that he was going to splice the wire and that may cause a problem such as a shock or a fire. I'm not happy. While the service man was here he received another call from another person who was working and they seemed to be having the same problem. Sounds like the company needs to fix the wires at the manufacturing facility. I went to the store where I purchased the appliances and they told me that they didn't have any thing to do with the warranty. I would like for a manager from the warranty department to call so this matter can be taken care of. We asked for the phone number that he called and he said he could not disclose that information. So how do we know if he even called? The repair should be made with original parts. Waiting to hear from your warranty department. We did not refuse for the repairs to be done we want the repairs to be made with original parts.
Tammy W,
Moneta, VACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726349585518
Worst tech ever
He was rude did not complete the job, complained about his work load and took his call outside
Tiona R,
Glen Burnie, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726184167543
ONCE AGAIN STOVE NOT FIXED!
I have now had Sears (and their subcontractors) here to fix my stove top several times and one of two things happens every single time… 1…The technician states he knows what's wrong and orders a hunch of parts… The parts then arrive and NO ONE CALLS TO SCHEDULE A FOLLOW-UP APPOINTMENT. I reach back out and schedule another appointment to have the ordered parts installed! 2 - When the next technician arrives to install the parts or ordered by the previous he tells me he can not repair because they do not work on 48 inch range's…I HAVE A DOMESTIC 48 inch KITCHENAID RANGE…IT IS NIT A PROFESSIONAL OR COMMERCIAL PRODUCT!!! Every time I schedule an appointment I provide the model and serial number…Why is it very technician so surprised when they are the range??? TOTAL INCOMPETENCE!!!! I pay my monthly premium every month and I pay my additional $100 deductible ever time I AM RESPONSIBLE FOR IT!!! At what point will SEARS hold up their legal obligation to either repair nor replace my range???
BD,
Towaco, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726181477937
No show
Brian did not show up or do anything for the range today. The oven does not heat evenly.
Hugh M,
Goose Creek, SCCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1726090369713
2 Repair Visits and Problem Not Solved
Technician came to repair oven...without his Truck and with No Thermometer!! Unprepared to say the least. Installed 2 sensors and left with no way to determine the temperature! I have very Low Expectations of these technicians. 2 visits and same problem exist! Tech couldn't ck one thing without a thermometer! Not a good look and a total waste of time. While Tech was at my house, I got a phone call notification of Tech coming tomorrow and the message was a day late! Where is the professionalism Sears used to have! Very Incompetent!
Lynn T,
Birmingham, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726013414899
Repair of a Maytag gas range.
The faulty gas valve on my smallest burner was successfully replaced, but the fine adjustment is not quite right. I need to be able to turn the flame down until it is nearly out. As it is, the flame is still too hot to put my Health Craft cooking pot on the lowest flame available.
Mark B,
Gainsville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1726004444330