Range Hood Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Cafe range repair
It's really a 0. He hasn't been to my house!!!
Patricia D,
Darlington, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727997625800
Fraudulent No Show
I had an appointment scheduled between 8am and 5pm. I got off work and drove 8 hours to be at the location by 8am (arrived at 6am). Stayed there ALL DAY. No one ever showed up. I called and was told that the appt was completed and could not be rescheduled. To top it off I received and estimate form with my FALSIFIED signature. They charged my warranty company for work they never did and FRAUDULENTLY signed my name.
Regina W,
Eastover, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727991371811
Maybe not the techs fault but IS Sears fault
I'd give 0 stars if possible. Once the tech shows up and leaves without doing anything ( two issues with the same appliance (one part unavailable so that lead to future appointments) and this time nobody shows up and I get a request to review my technician. seriously, Sears? Three days taking off work for this issue and I haven't received any calls or communication. I've tried to call but I have to deal with an automated system that ends up hanging up on me. Meanwhile, trying to communicate with my home warranty company to request a different provider.
John M,
Burleson, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1727818774530
Five Stars
All my recent contacts with Sears Service have been excellent. Charles was Personable, knowledgeable and an excellent worker. Sears has a gem here with Charles.
John C,
Gettysburg, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727735981767
Did not get serviced
Our appliance was not looked at and marked as complete. No phone call or knock.
Ashle C,
Clifton Park, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727477028750
My technician showed up very tired
My technician showed up was not very friendly seemed very tired, yawning the whole time in my kitchen, checking my stove and gave me an estimate of 600.00 for a stove fix no thank you I will never call them again
Michelle O,
Rockport, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727303464744
Stove repair
Brian was very cordial and professional. Highly recommended his work.
Denise C,
Pottstown, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1727299967043
Refrigerator does not cool
Refrigerator does not cool sufficiently after three visits. Very frustrating
James E,
Santa Fe, NMCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727299348408
Incompetent
The technician allegedly knocked on the door and reported no response. I did receive a phone call from the technician. I told customer service numerous times prior to this appointment that this is a rental property and so I needed reasonable notice regarding technician's arrival time (not just 8am - 5pm). Note: I could not rely on the automated "technician is on the way" messages; for the last Sears service appointment I had, even when I received the "technician is on the way" message and there was an approximately 45-minute estimated arrival window, the technician arrived over 1 hour after the estimated arrival window.
Adam F,
Knoxville, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1727127130269
The tech was very nice
The tech Conrad was very nice when he showed up for our dishwasher repair. The problem was he didn't come to fix a dishwasher like I called about. His work Order said to repair a range so NOTHING was done. Even though the work order had the dishwasher model number on it and when I was sent an email to confirm the appointment I uploaded the tag on the side of the door with the model, serial numbers. And as asked uploaded the troubleshooting code the dishwasher displayed ( nE ) I made the appointment for the week my wife was home on vacation. Now one of us will need to take time off to be at the next ( service appointment). Trying to explain any of this to the customer service people is virtually impossible seeing that ALL I spoke with have very broken English. A&E ( Sears ) is a clown show of a customer service company! A few years ago I had to use the for a refrigerator that stopped working 3 months we were without a refrigerator ( 3 MONTHS) and they never did fix it we just ended up replacing it. So here we go again DO NOT USE THIS COMPANY , DO NOT BUT THE EXTENDED WARRANTY. RUN RUN RUN
Brian B,
Delaware, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726869561879