Range Hood Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Technician never came
No one ever stopped by my house or saw my stove
Fidel D,
Memphis, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734994365690
Absolutely horrible - He's a thief
I purchased 2 parts for the repair. The repair was completed and Mickey took the part that was not needed and he was going to return it. The part cost over $280.00 and it was never returned and my money was not refunded. It's been 7 weeks! I've got nothing but the run around every time I call Sears! So basically Mickey stole the part and my money!!! Range Oven Control Board and Clock (replaces 316557212)
Colleen W,
River Falls, WICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734650251995
No show
What is there to rate when the tech doesn't show up, doesn't call and then sends me a receipt for the work he didn't do!!! I gave Francis one star only to send this rating.
Robert F,
Maryville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734571857753
There is nothing to review.
All he did was turn the oven 0n an off.There was no repair done.
Dorothy M,
New York, NYCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734560743047
Dismissive
Maybe he was having a bad day, but he was condescending and dismissive. Clearly couldn't wait to get out of there. No issues on the range were resolved.
Taylor F,
Scottsdale, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1734560717950
Repair Not Completed
The repair was not completed. The Broiler is still not working in my range. Why would they declare the service order completed when the broiler is still inoperable? The serviceman stated that it may need a new control panel, but never came back.
Richard G,
Yuma, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1734397135876
Microwave
They get a zero rating!!! Sears sucks. They cancel, reschedule, or either don't show up for their appointments. They had me on the schedule for over a month and the technician never showed up. Couldn't use my microwave for a month.
Chris M,
Raleigh, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734139560291
If I could give zero stars I would
My oven is still not working after the technician was just here and has closed the ticket. Trying to get rescheduled has been a mess. I have been told I have to wait 2 more weeks to get a technician back our to rediagnose the issue.
David M,
Newton, IACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733438082163
Excuses and not trustworthy
We met on 11/19. He called to speak to an advisor to inquire about a part. He then informed me that my range was working and it was working. I explained to him the issues I had and contributed to convince me that the part I needed wasn't available. Yet, my range was inoperable. I contacted SEARS for a rep who found the part that this "tech" couldn't find. I needed a board the rep made an appointment for 11/29. Richie states the new part goes $800-$900. The same technicians Louie calls me and stated that he does not want to come to do the repair because he believes a new board can not go into an old keypad. He wants to speak to SAMSUNG. Rebooked now for 12/2 (second appointment). I am notified at 8:04 he is on his way. He tells me he was on the phone with Samsung and that he does not have the replacement board. What was the point of him booking the appointment if he does not have the part. He then says the part cost money and that he wants to help me save money. Yet, I said I want it fixed. He sends me a screenshot that the part is sold out. While we had this conversation today he said "you are a nice couple, but I am not listening and doesn't want to hang up on me". I hung up. Louie isn't credible or reliable. The back and forth and offer to save me money yet there wasn't a part to even put money towards. I had several issues and not one was fixed. It wasn't logical. This isn't the service I expect from SEARS. I have been a member for past a decade. He needs to be spoken to and trained. Every conversation he had was in private without me knowing. He comes off as not trustworthy and this is who being sent out to represent your company?
Carlyn H,
New York, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1733189536160
Stove
Need stove fixed back left iron on stove stop working
Brenda T,
Greenville, ALCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1733187287264