Range Hood Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Your technician stinks!
If I could give a zero rating I would. Your technician refused to come to our home today and left us hanging.
AS,
SouthamptonCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1745531579471
Never got my written estimate
Been waiting to get my estimate, can't cook for the family, really frustrating it's been days.
CM,
York, PACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1745531323421
Scammed
When we told them the problem with our range face not lighting, why didn't they tell us to unplug the oven and the computer inside would reset itself instead of sending someone out? Guess we should rethink paying for this service.
Dennis B,
Lk Havasu Cty, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1745454620132
Stove not working still
Leroy was sent out to my house to install new parts needed for my oven to work. Upon arrival he said thing just needed to be adjusted and the oven will be fine. He adjusted whatever he said needed to be adjusted and the oven worked while he was onsite. When I went to use the oven, it worked but would light again to keep the oven up to temp. I've made new appointments which have been rescheduled by sears and I still cannot use my stove. It's been a few weeks now. This is ridiculous
Anthony S,
Vallejo, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1745098778086
Owner
I was told my issue can not be resolved. I am very dissatisfied with the service and the product.
Laurie S,
Tucson, AZCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744407326940
Good technician, terrible scheduling
We wasted 3 days waiting for a technician that didn't show up. Whatever your scheduling system is, it's terrible. The technician and his work were excellent. Please remind me why we should continue with this contract.
Nancy C,
Contoocook, NHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744321627031
Unskilled Technician
Unskilled technician needs product training. Disappointing experience without any resolution.
Disappointing Experience,
Manteo, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1744321058408
Don't know how to do his job
He Sucks, no one uses a power screwdriver to screw in screws on a delicate metal
Graylin W,
Austin, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744148296839
Service
Mahmood was very good at what he was doing. That said the scheduling service overall was horrendous. It was a nightmare to get the technician back and we have been chasing the problem since January.
Marcel R,
Ruther Glen, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741729875846
Door the oven was not properly fixed
Well the window to the oven door was replaced the door was not assembled correctly and now does not close appropriately.
Moshe R,
Baltimore, MDCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at [email protected], providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1741728828674