Range Hood Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Didn't fix problem
Nice guy, but closed my repair before it was actually fixed
Jill F,
Salt Lake Cty, UTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1763774785896
What service?!
I got 3 different arrival times today and on the last one, it looks like you showed up but you did not! I call the toll free number that is listed and get a company called A.E. Factory service which is apparently affiliated with sears. Turns out they aren't even located in the U.S.A! What the heck sears! I am beyond frustrated.
Jo T,
Hernando, MSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763679001967
Repair Stove
Stove is still not working He made the problem worse not better. Cannot use the oven at all.
Alexis S,
Blythewood, SCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1763592308564
Oven was fixed
I have a scratch on the floor. A gap in my floor tile was made.
Joann R,
Kings Mountain, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763420456651
Never Showed Up!!!
Please help he never came out and my dryer is still not working. Please resolve this!!!
Jennifer S,
Van Buren, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762901291983
Did not resolve my issue.
Took all day to come and left without resolving the problem or giving me a clear path to resolution.
Lareisha H,
Birmingham, ALCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1762556078511
Do nit evervwantvyou back..
You send elderly lady to my home, broke my stove legs broke my side of my stove, then call my warranty and tell my warranty that it was already broken and you know it wasn't asked for supervisor to call. The lady tells me that the supervisor told her he ain't gonna call me and to try to make me pay $147 for parts . It's crazy. I don't ever want you back at my house
Erica T,
Louisville, KYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762383967270
Service unbelievable
Your man came and basically told me to sell my appliance and by a real brand atove lol. Didn't order parts or anything and walked out
Julie C,
East Liverpool, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1761343008645
Response to the rate service sent to me.
He never came to my house. He texted and said that he is a range tech and can't do my refrigerator. I received a copy of a form through email that showed services rendered on my range.. Again,, no body came to my house to repair anything.. This email said that I signed an invoice, but I didn't sign anything. I have been very disappointed. My refrigerator has not worked now for over a week and I can't seem to get anyone out to my place to fix it. I'm sick of dealing with A I. I'm getting no where fast.
Kellie S,
Bedford, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1761256706952
Repair Information not clear
On October 20, 2025, technician Jaime Q. from Sears visited to service my Samsung gas range. I was told that the name and part number of the replacement component would be emailed to me shortly after I signed and paid the service fee. I paid the service fee in full, even though I declined the repair during the visit, based on that assurance. It has now been more than seven hours since payment, and I still have not received any part details or follow-up communication. This lack of response prevents me from proceeding with the repair and reflects poorly on service accountability. I am requesting that Sears immediately provide the part name and number by the end of the business day on October 21, 2025, as initially promised. Prompt communication and transparency are expected when a customer has already paid for the service. Order Number: 000767012948500 Service Estimate #: 12948500
Laddi L,
Lawrence, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1761082525263