Range Hood Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
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It seemed like he was in a rush. He did not have the tools to measure heat. I had to ask him to stay to see if it was going to work. He didn't have the tools to check that.
Shari A,
Titusville, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777928939747
No show
They kept affirming my appointment for today and saying that they would notify me when the technician would leave to come to my house. No technician and no notification!
Jean B,
Rochester, MNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776893089719
Range repair
The range still is not working. Tried to use the stove the night it was repaired and the new PCB board the was installed does not respond to the timers buttons. I will need another service call
Carter B,
Paris, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1776806382328
I WILL NEVER USE SEARS AGAIN
Horrible service. Technician wasn't prepared for the job, job was left undone, now I have to schedule a real technician to address my issue. I wish I could give less than 1 star. HORRIBLE! I would NOT recommend Sears, or this tech again.
Ronald J,
Jackson, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776472173362
Sorry I called Sears
After being told the broken stove top on my Kenmore stove was no longer made so couldn't be replaced, Sears charged me $140 - saying I "declined repair". Well, you can't refuse something that isn't offered because it can't be done. My next stove certainly won't be anything from Sears.
Judith Y,
Minneapolis, MNCustomer service response - Judith , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776202940365
LG Stove
Functions of the stove stopped working after he worked on it.
Patrick B,
Queensbury, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775682683450
zero service provided
i was supposed to have a new part for my L front burner installed. instead the technician basically told us to live with it as it was. Nothing done!!!! And i was charged the diagnostic fee!! For Nothing
Anne S,
Winsted, CTCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775512075557
Incredibly rude
My wife and I are dealing with serious medical problems that limit our ability to focus on cleaning, and one of our dogs is reaching the end of her life and is incontinent. We are also struggling with issues related to plumbing in the house that makes even basic housework much more challenging. Timothy spent virtually all the time he was here criticizing our home and reported that our home should be condemned rather than doing what he was sent here to do. We were appalled by his manner and would never ever recommend him to enter anyone's home if it didn't meet his apparently high standards
Chris R,
Bath, MECustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775171273986
Not received the service
Waited all day to find a receipt of the repair. Tried to call and speak to a human but the only thing I can speak to is an AI (Samantha). Let me know how can I get another appointment. Also let me know why I got a receipt for a visit that never was
Carmina D,
San Juan, PRCustomer service response - SO#8935-13503227 We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774992134345
Bad service
The service man was here and twice. This last time he replaced both top and bottom elements. When he was done I asked him to stay to make sure the oven was working properly. I had cookies ready to bake. He said he hadn't had lunch yet and he had another appointment to get to. I told him if it wasn't right he would be coming back again. He left saying that the only other thing that could be done was replaced the stove. The Oven Is not baking evenly. He would have found that out if he would have stayed. We have had at least 5 service calls and it still is not right. I need to speak with a supervisor!!!!
Frank D,
Peosta, IACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1774647244195