Range Hood Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Z Line stove
The technician was not familiar with the stove or the reason for the repair.
Ben C,
Winfield, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695946183629
Focused on upsell & not neutral
Technician offered several times to schedule a repair for me assuming that the claim would be denied. She made it clear that some nearby pieces may also 'break' so I should be prepared for additional charges. Add this to her assurances that she was impartial and was only there to document the issue - not offer an opinion, even though she seemed to be giving the extended warranty company what was needed to deny the claim. She confirmed that the issue was definitely NOT the usual customer caused issues, but said she wasn't really able to confirm that there was damage. When the warrantor asked her for an estimate, she deliberately added all the pieces that she might damage during a repair attempt which drove the claim up significantly.
Debbie B,
Smithfield, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695944840222
Service provided by Jayson.
This was the third time Jayson was scheduled to come to my house to repair my range. The first time we couldn't cut off the gas and I had to pay someone to come install a cutoff valve behind my stove. I called and rescheduled the repair and I tracked Jayson all day so I would be ready for him. The tracker said he was at my house but he never showed up. I had to schedule a third appointment. Today he came and did install the part and inspect the stove. I will never understand what happened the second time. He even put on the account that he was here and completed the job. I had a very hard time getting the third appointment scheduled since he claimed the job was complete. I did not confront Jayson with this today. Thank you.
Dorothy B,
Houston, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695254896712
Jeanette Hoover
We will see if it works. They say it's fixed after being out multiple times.
Tim H,
Etters, PACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245932471
Failure of repair
The part he replaced did not fix the oven. I smelled propane before it lit. He turned on the vent and said to always use when baking. Oven temperature did not maintain while baking. Dropped to 185 degrees. Went to a neighbor to finish baking bread.
Andrew S,
Brunswick, MECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695159678400
Ok
Not super happy. This is 3rd repairman sent & I can only hope it's actually properly fixed now. All repairmen were polite, just don't understand why it takes 3 of them to fix one issue.
Judy S,
Covington, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694554995301
Owner
Burners now aren't working and the original issue was oven which still isn't working
Laura J,
Miami Gardens, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694265265163
Not great
Technician was not careful placing burner grates on polished stainless steel grill cover. Needed to borrow tools and carburetor cleaner. Left greasy paper towels on counter. Not very communicative. Was unable to fix drip tray issue. Fixed non-igniting burner.
Rich D,
Penns Grove, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693863369024
GE range control top panel is not fixed
Adam is great but could not complete work on the GE range control top panel. He said we need a GE technician to fix it.
Harold S,
Granite City, ILCustomer service response - Hi Harold, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693663670100
Dishwasher
Dishwasher was left not operational with new issues because of poor service.
Timothy B,
Holden Beach, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693603825599