Range Hood Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
REPAIF ON OLDER ELECT RANGE
TECH. WAS COURTIOUS & KNOWLEDGABLE & FIXED THE PROBLEM !! I JUST WISH WHEN I CALL IN A REPAIR THAT WHOEVER I TALKED TO PASSES THE INFO TO THE TECH.THE DIFF. BETWEEN WHAT I TELL YOU AND WHAT HE PERCIEVES IS NEEDED IS ASTOUNDING!!!!! I,M BEGINING TO WONDER IF I PICKED THE WRONG WARR. CO.
Larry A,
Mountain Home, IDCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724881002420
Do not understand this requedt
Mike was excellent! Efficient! Professional! Knowledgeable! Pleasant. He gets 5 +Stars
Akemi I,
Seaside, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724276317817
Still didn't work
Although he was able to get the stove to heat up (while pulled out from the wall), it would not work for us. We had to get another technician to come out and ultimately replace the igniter.
Cheryl W,
Kuttawa, KYCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723757717988
Maytag oven heating element
The technician bent the heating element before looking to see how it should be installed. The technician needs training on installation of oven heating elements. I hope this process does not interfere with the heating of the oven. Thanks Maryann Ferguson
MaryannF,
Baltimore, MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1723670492623
Oven doesn't work
Michael is very nice and quick but when I went to use the stove I turned it on and smelled electrical smell. Then when I used the oven I got a error code F8EO cooling fan set to low .
John M,
Pagosa Spgs, COCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience
Sears Home Services on 1723154240831
Carelessness
This service tech was nice however, the problems began before he stepped into my home. First the service ticket was written up for my stove and it was supposed to be for my dryer. This service tech diligently tried to resolve the issue by phone while also trying to install the replacement parts for my washer (from another service ticket). This is where the damage to the lid of my washer occurred. He was distracted trying to speak to the person on the phone while installing. First his tool box fell off into the side of my washer where he caught it. Next when he had the top portion of the washer off to install parts, the lid repeatedly banged against my wall chipping and scrapping the paint off down to the plastic in numerous places. He tried to order a new lid due to the damage he caused, but he could not as it was trying to charge me for it. He said he had to file a damage report and needed to make a call. He came back in and said his supervisor was ordering touch up paint and it would be sent to my house. He scheduled another appointment time where he said he would make sure he would be doing the touch up. We do not believe it will resolve the issue and it will always be visible. While they are cosmetic, I have taken pristine care of my washer and dryer set. I am very unhappy that damage was caused due to carelessness and I feel a bandaid is being put in place to resolve this damage. I truly feel the washer lid should be replaced and for your service tech to not have to be so task saturated due to administrative issues leading to the loss of focus.
Tyson J,
Oak Harbor, OHCustomer service response - Tyson, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722547974378
Mixed Review
Michael is great. But scheduling has been a nightmare. And there's no human available to help.
Eric B,
Highland Mls, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722386010552
Incomplete Repair
Replaced part on range and checked its operation. It is a gas stove with a downdraft. He did not place stove back into original position . I still need it done. Have attempted to contact him and Sears and they can not get anyone to come back until another day. Should have been completed properly the first time.
George C,
Johnson City, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720561194523
Owner
Did not show up my range not finished
Fuad S,
Huntsville, TXCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1719695706589
Mrs Tamera Milner
James was very professional and friendly. I rate him a ,5+
Tammy M,
La Follette, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718831814086