Range Hood Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Not nice person he was really grumpy
He wasn't very nice he was having trouble getting the glass door out of box and I offered to help he said no that's how stuff get broken and said could I get him a clean towel to kneel on like I was going to get him one out of dirty clothes and told me if I had something to do to go do it
Anna K,
Pana, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1755899486458
Oven not working
I do not understand why I have to still pay a fee when the Service Person just turned the Circuit Box for the Doven off and on. I even mentioned for him to do that. There was no service done but still I have to pay $116.00 This is just not understandable. I will mark low only because there is sometype of fee I have to pay when nothing was fixed.
Joann S,
Boyce, LACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754948817374
Sears repaired service
Service technician arrived late. Did not apologize. Stressed the fee.
Norbert R,
Shaker Heights, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1753833590760
Consumer
Rubin was not friendly and did not share information regarding the repairs made to satisfy my curiosity.
Twana B,
Milwaukee, WICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752271881366
Same old thing
It is hard to get an appointment and when an insurance item it's hard get parts or replacements. No person you can talk to to answer questions.
Marsha B,
Saint Louis, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749850457553
Review
Sergio S was great! He worked hard to figure it out.
Elaine E,
Dallas, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1748467752820
5 Star!
Good guy. Found the problem fast! bl bl bl blah
John M,
Lafayette, LACustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1741470222594
Late
Our scheduled time was 8-12 he showed up around 2. Was out of the scheduled window last time too. He also used one of my kitchen hand towels to clean something, I wish he would have asked for a rag.
Christina,
Sacramento, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740869851057
Prices are just way too high
The technician did his job and knew his job extremely well but the prices are just too high ,520 dollars for 22 minutes of work repairing a 1 burner on the stove is just way too high, will not do business with them again.
Michael A,
Rocky Mount, NCCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1740262905024
Did not find a leak
First of all, they don't let you know what time they're coming till a half hour before, and all he did was turn the gas on and use some kind of sensor to find to see if there was gas leaking. He should've waited at least 15 minutes because that's when we smell the gas, and he did no pressure test. The Pressure test the gas company did on the line, it lost pressure when the stove gas valve was on, but did not lose pressure when it was off so the leak is in the stove, even I can figure that out. Did not seem professional. I could've got my own gas sensor and paid a fraction of what I paid for them to come out here. We still smell gas when the valve is turned on.
Jonathan P,
River Falls, WICustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1740004289665