Range Hood Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Fast and efficient service
Very professional both times he came out (first time to order parts, second time to fix it). Had my stove fixed in under 30 minutes with a keen eye for detail. Highly recommend and will use again for future repairs.
Brian G,
Gillett, PAAWESOME PROFESSIONAL
Super professional, informative, and kind. Fixed it within an hour and cleaned up after himself.
Freya M,
Waco, TXCustomer Service Lost!
So disappointed with my Sears Experience. I scheduled a repair & was ecstatic to get a same day appointment. Then I was told there would be a $100 service call fee (even though I purchased a warranty). Then, when I received confirmation of my appointment, it listed the wrong appliance. Because the wrong appliance was listed, I had to call back to request that the work order be corrected so I would get the right technician AND the tech would be able to access parts needed to make repairs to the correct appliance. Problem is, when you call back, Samantha (your AI rep) will be on every line eager to help, even when she can't Too bad because Sears does not allow person to person communication unless you a purchasing a $700 warranty. Long story short… I spent 2 hours trying to fix something that would have taken 5 minutes if I was permitted to speak with a live person. Instead, I dealt with one mistake after another! I am disappointed that Sears has forgotten what true customer service is; AND that my time is valuable too! By the way, while Sears & Samantha never corrected the work orders, Salvador (the assigned tech) was great!
Sandra B,
Menifee, CAJay Vega
He was professional, knowledgeable, humble ,and most important honest. Good old fashioned customer service.
Jay V,
Greenwood Lake, NY5 star!
Tyler called before arriving. He quickly replaced a part that was part of a recall. He was friendly and answered my questions. ⭐️⭐️⭐️⭐️⭐️
Gina K,
Conesus, NYGreat Job
Elian was very personable and easy to work with. He fixed my oven door in an efficient manner. Thank you!
Shelly J,
Juda, WIProfessional and nice!!!
Very professional!!!! Leroy quickly diagnosed the problem and fixed it!
Omer S,
Sebastopol, CAStove oven fan motor
Finally got the right part. Very happy with the treatment from your service man. He was very nice and knowledgeable. Apologize for the stove company for sending wrong parts.
Thomas B,
Kansas City, MORecommend Jonathan always
Look forward to seeing Jonathan- so respectful, honest and professional. Always great job
Diane T,
Coalinga, CACaleb R
Caleb was polite, respectful, knowledgeable, efficient and very professional. Tom
Thomas H,
Zionsville, IN