Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
Repairman for Monogram GE Trivection Self-clean Wall Ovens
Cortez came to my home on Saturday October 25 at approximately 8:30 am to repair my monogram wall units. He appeared to be very knowledgeable of the units and evaluated each problem based on the information I had given him. He shared with me his concerns and gave me several suggestions. However, the final decision lies with me.
Geraldine T,
Madison, ALLousy customer service
Vish was great but your service to the customer is awful. No human to talk too. I received 2 texts stating I had cancelled. Which I DID NOT! Another text said they couldn't get to it. I have stayed home 4 days due to all of this. VERY frustrating. Why can't you at least give a morning or afternoon window. Not at all what I expected. I've waited 4 weeks to get an oven repaired!!
Elaine P,
Eden Prairie, MNOven repair
Very professional and polite. Would be happy to have again
Kimrey J,
Southport, NCGreat service
Both technicians that came were very professional and nice. I will use a&e again.
Dagmar M,
Albion, MIGreat Appointment
Adam was professional, helpful and incredible helpful! And he identified the issue very quickly.
Emma T,
Germantown, NYOven repair
Prompt courteous quiet nice technician right on time hard worker
Floyd J,
Walla Walla, WAMorris-5, Sears-2
Morris is a very kind and pleasant gentleman who strives to provide good service and seems to go above and beyond for customers. My unpleasant experience with this "repair" is no fault of his. Sears Home Services could have prevented this entire fiasco by looking at the information I put into the online system and responding appropriately. I gave my model and serial number, as requested, as well as a description of what was happening, and believed that this information would be used to prepare my repairman for the job. Since I thought it was the temperature probe and described a temperature regulation issue, I imagined this would be communicated to Morris so that on the day of my service (you know, the day I sat around for hours waiting for his arrival) he would arrive at my house with the correct part. Alas, this information was not shared, so a second visit had to be scheduled. Morris was very kind and communicated with me about his arrival. But it was all for nothing. After spending over $500 to fix a probably 20-year-old oven, the problem was not fixed at all! Since the probe replacement didn't fix the problem, it had to be the control board. But the replacement part for my oven isn't even made anymore! Worse, if it was, the total repair would have cost almost $1,000! Fortunately, half of my money was returned (or will be), but still, I'm out over $250 and several hours of my life over two days, and my oven still does the same thing! Why didn't the Sears system inform me at the outset that my oven was too old to be worth fixing at their exorbitant repair rates? And due to lack of parts, might not even be fixable? Or how about at least a heads up on how much different types of repair jobs cost? I am convinced that the high repair rates are designed not just to make money, but to frighten homeowners into buying the Sears Home Warranty. Morris was very, very kind, but I don't ever want to do business with Sears again.
Jennifer M,
Edwards, MSoven check. no,
service was professional, very pleased with him. He was a people person, they are very few good people like him. please give him a raise. He's special. thanks for your quick response to my need. i willl recommend yal to all my friends
Charles B,
Richton, MSJerald was great
Jerald was prompt, knowledgeable, and thorough. I was very happy with the service.
Eric F,
Waianae, HIDouble oven repair
Bob was very efficient and explained the process very clearly as he went along. Both ovens are now working and we are happy to have them back!
Gina D,
Kirkland, WA