Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
Excellent service!
Arrived early, got to work right away and fixed the oven.
Daniel I,
Mililani, HIOven repair
Allow me to introduce myself, My name is Roger Mendiola. On Thanksgiving day our oven stopped working. I called American Home Shield the next day and requested service. American Homeshield sent Sears Home Services to complete the request. A technician arrived on December 1st, He performed diagnostics on the oven and determined it needed a mother board. Sears ordered the part, it arrived and they scheduled a December 4th appointment. The technician arrived at the WRONG HOUSE, took a picture of the house and did not even call me or text me. All I recieved was a text saying knock, knock sorry we missed you. Then I get another text that a technician will be here December 5th. I am waiting for them, and suddenly I recieve ANOTHER TEXT saying per my request the appointment is now Monday December 8th. I did not authorize a change in schedule. Come to find our Sears initiated the message because out of all of San Antonio there is NO TECHNICIAN in my area. On December 8th Neal arrived and though it took a while, he managed to repair our oven with some planning. Neal was very courteous, informative and very professional. On the other hand, your Ai customer service on the phone is HORRIBLE. Your company is fortunate to have Neal for human interaction.
Roger M,
Lavernia, TXOwner
Great job, he has a great personality and very knowledge of everything I needed to know.
Roslyn M,
Conyers, GAService
She was professional and nice! And very punctual, she knew what to do and in a timely manner. I give her a five. You need more of technicians like her.
Randalltamm G,
Chicago, IL5 is the best
He explained to me what was wrong he told me what going on with the stove I thank him alot
Jerelyn C,
Greenville, NCMJ was great
5 stars for MJ. He was knowledgeable and helpful. 0 Stars for AHS which is making this service job impossible. The system seems to be broken and something is not getting communicated to AHS and the service ticket keeps getting closed out as if the repair was completed.
Erik B,
Memphis, TNAppliance repair
Noe was very knowledgeable about the repairs. He was friendly. I would recommend him highly
Stephen W,
Bakersfield, CAReplace ignitor Samsung stove
Quick and polite, seemed to know exactly what to do
George N,
Rocky River, OHTom Does Good Work
Tom was professional, methodical, and was able to replace the thermal fuse and get the oven all put back together. Unfortunately, after restoring power, the oven threw a "E1 F2" error code. As the parts to fix that are no longer available from the manufacturer, he was unable to order parts or to fix the problem. So, even though his work on the fuse was successful, the oven is still unusable and I will need to fix it myself.
Dante L,
Boerne, TXOven
Jason, knowledgeable about the issue, repaired and checked before he left. Very polite
Daris R,
Seaford, DE