Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.9K
Average Rating
4.8/5
Terrible
Very unhappy and disappointed. Darryl did not fix our gas range! He left telling me I needed to check and see if we had gas- which we did before it went out. I had to wait another 1.5 weeks to get someone back out (not able to use stove at all during this time) and it was actually because Darryl didn't properly plug in one portion of our new control panel- easy fix. I would never use him again.
Cassie B,
Gruver, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691096757075
Highly Unprofessional
Our previous appt we waited 7 hours, finally called and were told the repair guy was out sick. Shouldn't you let the customers know? Trying to get them to answer the p[hone is another challenge I prefer not to deal with ever again. It's no wonder Sears went out of business
Debra R,
Dayton, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691008370248
Problem not fixed
The technician stayed less than 15 minutes. He blamed the problem on the circuit breaker but the appliance completely failed within an hour of him leaving. It was not the circuit breaker as everything else connected in the house is working fine.
Wendy Y,
Waldorf, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690588113348
Wasn't friendly
Wasn't friendly what more can I say what could o
Juanita O,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576920754
Zero
He was so inaccurate and didn't even to bother if the breaker was on. 0 stars for you guys. It took two weeks for anything to get done and all he did was check the voltage???? I want my money back and someone else to come back.
Ben H,
Sandy, UTCustomer service response - Hi, Ben, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690492289349
Not pleased at all
This was a very disappointing experience. I described my issue and the tech arrived and no details I had provided, including the appliance error code, were available to him. Needless to say, the issue did not come up while he was on-site. I asked what would need to be done to fix it myself and he said "if your Husband is handy, he could probably do the sensor replacement." My husband was no where around. Is this 1950? So the error did not come up and when I suggested it may take a few times, he said "I can't be here all day." What a total waste of money and to hire someone and be insulted by them in my own home. Unacceptable.
Maggie A,
Skokie, ILCustomer service response - Dear Maggie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690406139433