Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.9K
Average Rating
4.8/5
Poor service
I have seen a repair man since September!!! The job has not been completed as promised!!! I have been lied to on SEVERAL OCCASIONS
Melva T,
Pine Bluff, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697578522345
Broke my Gas line
Colin Broke my gas line while fixing my stove causing a gas leak in my house then said he couldn't fix it
Jermaine Y,
Roosevelt, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492214397
Caused a Major Gas Leak in My House
Was supposed to fix my oven but instead caused a major gas leak in my house.
Jermaine Y,
Roosevelt, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697492025470
gas line
Misdiagnosis Teco said that was not the problem so it still is not solved
Wanda K,
Panama City, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070364497
Communication was so bad that we cancelled the service
We contracted with this business through American Home Shield (AHS) to service an oven. We initially called to discuss the scheduled date of service, as we had no way to cook anything and needed a fast response. We were given 2 dates, whereby we had to stay at home from 8:00 a.m. to 8:00 p.m., and the technician neglected to show both days. However, the timeframe of expected arrival to complete the job kept changing throughout the day...no communication from the office to notify us or ask if this would be acceptable. If given the option, we would have hired someone else to complete the job. Then, after calling American Home Shield to explain our frustration with this situation, an AHS rep ensured us that the technician would be at our house that day. This was based on an assurance from the technician's office. Immediately after I hung up the phone with AHS, the technician's office sent us a text cancelling the job for the day and rescheduling us for several days later. Again, this was after just promising that the technician would be there that day. I called AHS back and cancelled the job with this company. I called another company and we were serviced within 1 business day. I am sure that these technician's are very busy, but just as they want us to respect their time, they should do the same for their customers. No communication, long wait times to get service with no communication, no keeping the agreements they make...all signs of bad management. Please fix it! Your clients deserve better.
Marian R/Donna W,
Jacksonville, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973513475
Very disappointed
Technician came by 9:30, which was good because I had been given a window of 8-5. He was neat with his work, and kept me informed . Supposedly, it was the ignition, which he replaced. After, he left, turned oven on to to 350. It never turned on. I called customer service, told I would get a follow up call. Never was called. I paid 254 for the ignition/labor and left with an oven that's not working.
Therese J,
Metuchen, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696700134025
AHW
Mr Thomas Grice died in 2013 His widow bought the AHW Service after his death and pays the payments . Claim 8/11:23 job completed 10/02/23 . Roxanne Grice will cancel this policy and will not recommend this company. The first service. Tech Carlos won't get off the phone. The next tech was helpful neat and on time so that I could leave work without a problem . The whole point of this is my husband has passed away and you sent parts to the house in his name
Thomas Grice,
Cheraw, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696368851914
Poor service, no stars
He was in a hurry when he got here to leave. He already thought he had the diagnosis before he walked in the door because my wife said she had tried to melt butter in the microwave. His automatic assumption was that she left the foil on the butter, which she told him she did not. He was not willing to look inside the microwave, he lacked professionalism and an attitude of customer service. He just wanted is fee without any diagnosis, without looking inside of the microwave itself, And I had to ask him to show me what was wrong with the microwave. He was unwilling to even do that. Unfortunately, it was a complete waste of money. He said that fixing our microwave would cost as much as getting a new one, and walked in, deciding that we needed to do that first.
Benjamin S,
Martinez, CACustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696369681968
Didn't show up
Cody called me this morning to say he was on his way. Asked me what problem was. I reminded him of the same problem. Only this time, the oven is showing an Error code: E-08. He called me back about 20 minutes later. Said he would have to refer this issue to someone else. Still billed American Home Shield for the service call, even though he didn't show up. Dishonest. I NEED MY OVEN FIXED!!!
Donna C,
Clyde, TXCustomer service response - Dear Donna thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023381170
Why show up?
Technician showed up, did nothing but sit in his truck for 35 minutes and then left. Nothing was done!
Robert S,
Kenton, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936953026