Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.9K
Average Rating
4.8/5
repair double wall oven
It took 2 months to complete repair. Customer service and repairman were not concerned. I could have done this repair in 2 weeks. Extremely unsatisfied. Rating 1 - poor - out of five
Robert H,
Huntsville, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707267883387
Never again
While Jeremy was good at his job the overall experience with Sears was horrible. Never again will I ever use your service. 3 cancels/reschedules left me with no oven for 7 weeks, which included Christmas, New Years, and 2 birthdays. The automated system is so maddening. No I don't want my appointment information texted to me. I want to talk to a human to find out why I keep getting rescheduled 3 times. If I could give Sears 0 stars I would. Terrible customer service.
J dosSantos,
MassachusettdCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706049840382
Owner
Did not fix anything or order any parts. Signed his name to the receipt that was emailed to me. Waiting for a contact from someone to fix my oven
Venus F,
Carson, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1704926076262
The technician was very rude
The technician was not even ready to eneter the gated community and very rude when I said please use guest entrance to come inside the neighborhood. He said he will go back. He also said pick him up from when he was and when I asked for the street he was he said, "well I am here and come here". We have multiple entrances and I had to go to all the entrance to check where he was. He didn't even inform how will it take to fix the appliance and left without informing anything.
Santosh P,
Ashburn, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703284408418
Stove
I was scheduled for service between 8am-12pm Chris sent several text to confirm schedule this morning as well as text at 10:37 that he was on his way at 11:34 he had not arrived but had sent me an email saying he had spoken to me on the phone ( not true) also sent AHS message a completed work order that he had been to my home. Also NOT TRUE!!! Now my service is rescheduled for 12/26/23 AFTER!!!! Christmas! This appointment was supposed to be the final adjustment to the control panel which the previous tech said had not set properly by the previous service company!!!! Chris DID not speak with me AT all today and my stove is NOT cooking properly!!!!
Rebecca L,
Granbury, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703198166822
Oven repair complaint and fedback
The technician for the 11/24 appointment failed to respond to my description of the oven malfunction. The oven heated up all right, but not in accordance with the temperature set on the dial. A thermostat issue and not a bake element problem. Yet he (Joseph H.) Ordered a bake element. His part arrived and was installed on 11/7 with no improvement over the old bake element. The oven was equally malfunctional. The tech repairman departed from my house without first checking the result, and saying to me " the oven is good to go".
Harold V,
Moose Lake, MNOven repair complaint and fedback
The technician for the 11/24 appointment failed to respond to my description of the oven malfunction. The oven heated up all right, but not in accordance with the temperature set on the dial. A thermostat issue and not a bake element problem. Yet he (Joseph H.) Ordered a bake element. His part arrived and was installed on 11/7 with no improvement over the old bake element. The oven was equally malfunctional. The tech repairman departed from my house without first checking the result, and saying to me " the oven is good to go".
Harold V,
Moose Lake, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702513450787
Wrong diagnosis
The tech didn't know what was wrong with my stove and said there would be a cash out. AHS didn't agree with that and sent another company out to look at it and found the problem was a computer board issue that it had burned out and was unsafe to use' I'm still waiting for AHS to make a decision on what they are going to do about it. I have been without a stove for a month now. Very disappointed in the efficiency of this process.
Barbara G,
Meridian, MSCustomer service response - Dear Barbara thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1701297734496
Friday service
Sal was courteous but didn't do much. He did warn us that he might not be able to help. He said a new igniter would cost upwards of $400 and take 2 weeks to get. We felt these were not realistic estimates but couldn't dispute them. Sal didn't disassemble the oven to inspect the igniter. In general we felt he just wanted to get home on a Friday, noting also our appointment time was adjusted to later in the afternoon and we got multiple notices to cancel if needed. That didn't give us confidence that he would even show and we made arrangements to be home all day. With the pending holiday we felt we were hung out to dry. Our previous experiences with Sears have been very satisfactory so this was surprising. We will find another provider for future service.
Monica S,
Mc Kees Rocks, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1700260671956
Terrible technician
The technician said I tampered with my oven controls when I did not . I followed the instructions in the manual for cleaning and now the insurance company will not repair my oven. The technician made no attempt to listen to me and just made his own determination that I tampered with the controls
Donaldmira R,
Salem, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1700001150455