Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.9K
Average Rating
4.8/5
Poor install and poor customer relations
Late entry as there have now been 10+ appointments to fix an oven that breaks about every 1-1.5 years. Part was replaced, oven failed, additional part was ordered then not available so tech was scheduled to remove to send in for repair instead of replacement. Tech arrives and determines that prior part was not calibrated on install. Calibration was done oven worked for 1-2 cycles then failed the next day. Appointment set for last Saturday no show no call. Rescheduled for today, tech that did install called to find out what the issue was and decided he does not have experience to fix oven and wants a different tech to look at it rescheduled for Monday. Same tech claims I am taking my frustration out on him when I have repeatedly asked for supervisor information to express frustration in the situation of multiple service calls, his incorrect or in the least incomplete install. I expressed that I understand this is not an individual issue but the oversight is atrocious, and customer service even worse. I also expressed that any technician seeking a fix to a car or appliance that has had 10-12 appointments scheduled and rescheduled or ineffective fix would equally be frustrated.
BY,
Beaverton, ORCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1745012148138
Service Repair Technician I I
My technician was kind, respectful, and professional. He was very knowledgeable of his job. I rate him a #5
Van C,
Goldsboro, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741388136760
service by Gabriel
very professional and knowledgeable. easy to work with and was very diligent to ensure that parts installed correctly and double ovens re installed into the wall correctly with no gaps. Sheron Morris
Charles M,
Southport, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741301062643
This company steals your money!
I have called. I have emailed and I am at my wits end trying to deal with getting my refund from this company. The customer service department can't talk to the billing department. They have to do everything through email which is a scam. I have emailed the billing department for two months trying to get my refund that they owe me Having to wait to get your money back over two months is ridiculous.. you can never get a hold of the same person twice and each time they just tell you to be patient and wait 14 days while they try to figure it out. It's been 60 days and they haven't been able to figure it out don't do business with this company
Lyndall F,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741307243978
Stove
Service was not good they couldn't find my part. Made us wait 5 days before they fixed it.
Letecia L,
Tulare, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1741215594406
Microwave
Took too long to fix it and then when he left it's not working it's still broke very unhappy
Lonna F,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741129517774
Oven
Need to come back. Oven still not working after he came and said it was
John Parker,
Riverside, ILCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1741128113818
Alex did NOT FIX MY ISSUE
I have had SEVERAL APPOINTMENTS WITH NOTHING BEING REPAIRED! I was sent parts to repair my refrigerator and the technician that came today, doesn't work on refrigerators! Go figure!!! Can someone call me ASAP (678)438-6494
Reginald W,
Lithonia, GACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741127502720
Horrible service
I would give them negative stars if possible. All your technician shows up without being prepared with knowledge or parts to appointment. They just show up look at it to collect their trip fee. You have sent technician atleast 5 times without fixing the unit. It is frustrating to use your service.
Rajat K,
Herndon, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740701022625
Weird Interaction
He was antagonizing my secured dogs by barking and howling at them throughout the appointment.
Barbara L,
Verona, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740445086786