Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.9K
Average Rating
4.8/5
Technician ok, but not experience not
This repair was on a rental and I was not there to observe the technician. However, when I paid for the part and the service he assured me I would receive a receipt, however I haven't received it yet and I am trying to find out how or when I can expect it. I tried to call you but was unable to speak to a live agent, so becasue of this, I must rate your service as not acceptable. That is a reflection on the company, not the technician.
Randy W,
Moorpark, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749590756514
Horrible. Worst tech ever. Showed up complaining
Tech showed up complaining that it's a two person job. Then complaining about tool sizes. Didn't fix the appliance. Refused to show me proof of part payment reimbursement and left irate with the parts despite me asking that he wait.
Feliberto F,
Tolland, CTCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749505445181
$129 for nothing.
I had already taken a photo of the in wall oven, told Sears the brand,provided the serial number, and explained that the thermostat went out after a self clean. The service provider came, got out his phone, googled how much a thermostat was then told me he didn't have the part , and he would need somebody else with him to hurt the ove. Out of the wall. This is all information he had before he came. He then acted like he didn't even want to do the job. Why did he even come? I'd already googled the same o formation he did. Not to mention the "window " for arrival is 8-5. I have a job. I had to waste a day of vacation for this, and it cost $129 for nothing. What a rip off.
Tanya W,
Port Clinton, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749074695725
Didn't fix the problem and I paid $800
The technician incorrectly diagnosed the problem and when the control board wasn't the trouble, suggested I needed new relay boards which are not available. I did a little research and there are some other possibilities for why my oven isn't heating, none of which he checked. His solution: go buy a new one. So I'm out $800 and my oven still doesn't work.
Fiona G,
Ellensburg, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749072754074
washer
so very pleased with him got right to work found the problem and ordered the parts no one else has ever been that quick to find the problem
Margaret S,
Suffolk, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748037240113
excellent
he did a fast work and explain my options. he did excellent work.
Cheryl H,
Sheridan, ARCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1747863095753
0
I cannot get him a rating because he did not show up
Larry C,
Mobile, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747777214948
Poor service
Rude and not professional at all Tried to get more money from me
Steve,
Lorton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747691983965
Not the best attitude
Peter got the job done. However when asked to move his truck. He refused. When asked to remove his shoes he was reluctant. This isn't your home or neighborhood it's not a hard task to respect someone's space.
Mrs.,
Elkridge, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1747258330057
Stay away
Absolutely worse company to deal with. Took 2 months to fix my oven and was overcharged. Still waiting on refund and can't get ahold of anyone. I would not recommend working with them unless you want to talk to AI.
Mike,
OhioCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1745530363902