Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.9K
Average Rating
4.8/5
If I could give 0 stars I would
Patricio cancelled my appointment mid-way through my service window apparently because he couldn't find parking. Then never called or texted to explain what was happening and ignored my follow up calls and texts. Extremely unprofessional.
Kelsey T,
Oakland, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753308311407
Waste of Time
Not sure why this technician showed up as the service request was cancelled due to time constraints. I was notified 15 minutes before the latest time of arrival that due to "unforeseen circumstances" they had to reschedule. When new appointment was made it was too far away to be without my oven so I cancelled the appointment and bought a new oven.
Nancy J,
Beavercreek, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1753133780263
Albert
He was awesome. Very professional. It won't let me give 5 stars only 4. He deserves 5 stars
Allen M,
Revere, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752876345816
Sears / Improper Estimate for Signature
On previous visit (30 days ago) and same tech today - had me sign estimate without letting me see estimate. Then at end of both jobs I had to sign work was completed. Both times I was told would get copies by email, which last time I never received. This time tech let me take picture shows I do not owe. After the tech left job today, I got estimate show I will owe (not true).
Al O,
Crosby, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752531757597
Service
I'm very disappointed that he came out only to tell me that my appliance was t covered under the insurance. And more disappointed that I was charged $100 and nothing was done. I'm asking for a reimbursement for my $100. I also have a refrigerator that has been worked one more than 4 times by y'all and it's not fixed either. I do not recommend this insurance to anyone.
Katrina B,
Petal, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1751664691392
Disappointed
Never showed up. Trying to repair done for the last three weeks. Had the part. Only to have several reschedules saying that the part had not arrived.
Ronald G,
Dekalb, ILCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750802009373
Never again!
I will never use Sears Appliance again. I liked the technician, but the customer service was horrible! Appointments changed, stood up twice and no way to contact a real person. Even the "chat" feature was so scripted, no way to ask real question, just the loop questions, you control. -10 stars, never again.
Peter K,
Valley Mills, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750541919452
Oven
Very rude doesn't know what he's doing he made several trip changing same part On top of it, he scratched my stove he chipped the top of my stove very very rude person to deal with he shouldn't be in the field
Jackie S,
Hoffman Estates, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1750464385006
Very poor, rude
Tech did not show for Tues appt. Came Thur. Called me and said his gps cldnt find home. While explaining directions to him, he hung up on me. When he knelt down to check oven his pants slid down to expose his buttocks. Very displeased with service.
Lee D,
Dayton, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750368938467
Not fixed
The oven is not fixed at all and no resolution
Lee P,
Tallahassee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750368895989