Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.9K
Average Rating
4.8/5
REFUSED TO REPAIR
He said that because the wall oven was hard wired , he was not authorized to work on the over. This is horrible for a warranty company provided vendor.
Frank G,
Bonita Springs, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1769127733153
Ridiculous
You had me send in a picture of my model number, told me my technician would be there between 8 and 5. He showed up at 6:20 pm to simply charge me $120 to tell me that he could no longer get parts for my model number, which you already knew. Total scam. Do NOT schedule service. Call a true local service company.
Jennifer W,
Central Point, ORCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767911678227
Stove service call
There was no resolution nothing got repaired if anything he bent the frame so now I have to figure out how to fix that he made it worse than it was you charged me 129 dollars and all he did was look at it looking up numbers online and didn't fix nothing I feel like I've been ripped off I paid you $129 to make it worse to think I considered buying your $900 warranty a year thank God I didn't do that till after the service call I wouldn't give you $1 for a Year's worth the maintenance and warranty what a joke this company and organization is I'll make sure I tell everybody in my power how horrible a service department you run
Chris D,
Poquoson, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767755905456
Technician verses Sears Automated System
Ryhen, was nice man, diagnosed the issue, then gave his quote to repair our Bosch oven; $668.00. Which he said $435.00 for labor. I ask him how long to replace once he got the part, he said an hour once he received the part in 7-10 days. Really??? Attorney prices??? We were scheduled for 8-12, he arrived @ 3:50, my day wasted waiting. The Sears automated system flat out sucks. Bottom line we contacted The Appliance Company, they found the part locally, came out next day, completed the job for $390.00. Labor $200.00. Will never use Sears again!
Michael S,
Star, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766791497997
Service technician
He never showed up. Never called and I'm disappointed in your service.
Herbert S,
New Castle, DECustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766445554351
Poor service / Did not diagnose the issue
Would not recommend. Did not test thermostat which was the concern. I found 8 screws on the door loose and he never even checked them. Stated it need to be replaced. Did not call me to inform me of arrival or to review the issue. Very unhappy with his performance and do not recommend. He was in and out with it 20 mins.
Hazel L,
Waterford, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766049094973
Gas stove repair.
It was not good at all, the service man must have been a trainee that was just released to work on his own. He was confused, and my son-in-law helped him, and my son-in-law seemed to know more than the trainee.. I would not recommend this business.
Yvonne S,
Pacific, WACustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765512972619
NO SHOW
Unfortunately I cannot give a review for a tech that NEVER SHOWED UP! I stayed home all day waiting for the serviceman. I received a text at 11:13 am that said the tech is on his way. It is now 4:43 pm and tech is a NO SHOW! This is after Sears canceled my appointment December 2 and rescheduled for 12/10. First American Home Warranty and Sears have no respect for people's time.******* IF I COULD GIVE ZERO STAR.I WOULD*********
Elisa H,
Port Saint Lucie, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765492252116
On time
Very couteous and fast. Explain everything very good to my satisfaction
Valencia C,
Akron, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765407558739
Oven repair
Arrogant man that used my kitchen knife to open a box without asking. Would not ever want him in my apartment again. Asked me to sign for the repair and wasn't even on the right screen. Left a mess. The only thing he did right was fix my oven and then acted like he wanted a medal for something I paid for. Hopefully, will never have to use Sears again.
Rochelle L,
Brooklyn, NYCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765321395848