Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
Oven not working
Late according to eta. Not sure he was right about what was wrong but in same way to much to repair
Ladonna S,
Tacoma, WANot fixed
The problem was "diagnosed" by one technician. Another installed the part the first one said was the problem but did not stay to insure the problem was resolved/fixed. It wasn't. $329+ later, still waiting to hear how Sears is going to fix it.
Christine A,
Davenport, IAsevice
firs schedule was on July 11th ,we waited from 7 AM til 5 PM no technician showed up .Sears scheduled for send time on July 18th ,your technician came after 5PM did not have the right part for oven ,Third time on July 25th your technician came after 6 PM with correct part and fixed the oven So we had to stay home three days from 7 AM to 6PM .
Iradj M,
Bethesda, MDWasn't fixed
A hinged was replaced on our microwave oven, it still does not close tight to make the microwave work properly! A wrong part was ordered for steam box motor that we paid for, was told the correct one would cost $600.00 more on top of the 649.00 we already paid to fix both. I wasn't home, husband said forget it. So neither was fixed. They charged over $300 for microwave hinged that online would've only cost $110. You can never speak with a customer representative ever. I'm not very happy with this sears warranty program so far.
Barbara W,
Belfair, WACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781033804458
Oven Repair
AI booking was a little confusing. Confirmed a completely different address and phone number. Technician came out was very nice, clean, professional, however, per usual with these things, the repair cost was almost $700. Honestly I frustrated to pay $130 to be told that he thinks its the fan motor and that it would cost almost as much as a new oven to fix. Of course too old to be under warranty. I would suggest having AI ask more questions about the appliance before booking appointments taking peoples money and wasting their time. Seems like a money grab. 2 stars because the tech was nice.
Jennifer S,
Downingtown, PACustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780436847498
Left without fixing anything
Technician arrived on time, and was here for almost hour. At the end of that time, he told us was leaving because he couldn't read the model number on our stove. (The decal was hest damaged) We asked him to wait two minutes (my husband is an excellent photo editor) but he said, "no, I'm leaving." We had the decal cleaned up and legible two minutes after he left.
Noelle N,
Vallejo, CACustomer service response - Noelle , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776894123185
Not fixed
After repairing the microwave while testing the timer wasn't working. Instead of finding out what was causing this problem. He left. Now I will need to put in another work order to fix this issue. Another tech ordered parts that he didn't install.
John W,
Summerville, SCCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773870294646
Not pleased with my experience
I provided all the additional information requested to get my part ordered. The tech didn't know what was wrong with the oven when he came and this information was provided previously. He was 5 hours outside of scheduled time. Part was not ordered until I called to check and see if it was ordered when he told me he would order that evening or the next day. Had an appointment scheduled that was cancelled without notice. I had to wait an additional week to be put on the schedule.
Candice P,
Cadiz, KYCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1771021649249
Somewhat rude
Left garbage on our counter and didn't clean up after himself. Condescending tone when we asked a question.
Rebecca R,
Racine, WICustomer service response - Rebecca , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768862102722
It took forever
Original appt in November 2025. Job wasn't complete until January 2026.
Elaine C,
Macon, GACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1768430224247