Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
Wall oven
Frank was great and very professional. As for the whole process with my oven has been terrible. It took parts almost 2 months to get. I then went through hoops just to get an appt. Finally got one just so the service guy to tell me they were wrong. Now I'm being told that my oven will be replaced but don't know how long. I was hoping to have an oven by Thanksgiving but I don't think that will happen. This process has all started in July and here I am in October and no oven. The worst part has been no communication between Sears and the Warranty company. So disappointed!
Eric D,
Temple, TXBill was very courteous and had excellent customer service s
We had no issues with Bill, he was very professional and courteous. The problem with our stove however was not fixed with the repair done and then we were rescheduled 4 times for the second repair request. We eventually cancelled all requests and have opted to buy a new stove with a different manufacturer.
Jennifer N,
La Pine, ORVery polite but didn't resolve the issue.
The circuit board we received was broken, but technician didn't realize that and never tested the board either. Said the oven had been tampered with and couldn't work on it further. The circuit board had been replaced to resolve the original issue caused by a power surge. That was not the cause of the oven not working. Tried to say the oven wasn't on when he arrived, but it was. It wasn't working due to the broken circuit board.
Selina S,
Killeen, TXOven repair
The part cost nearly the price of a new stove, so after asking tech support, I decided to just buy a new one. Especially dealing with a 15 year old range.
Josephine B,
Houston, TXOK
After so many days, the job is finally complete. Than you, Goodbye!
Aricdexter R,
Pine Bluff, ARgreat
Im not sure, but I saw them arrived in my house and parked for so long on the driveway. wondering what they were doing there....
KJW,
Winter Haven, FLoven heating very slowly
Nathan got the problem right away - burnt out lower element. He said it would take almost $400 to fix. That sounded like way too much so we declined. Note - I got the text at 7:40 AM saying he was on the way. I drove right over to our rental and waited 40 minutes for him. It turns out he lived that far away in Illinois. It would be better to send a text when he is 5-10 minutes away.
Jerry P,
Burlington, IAKenmore wall oven temperature sensor repair.
The repair technician inserted new sensor and oven did not turn on. I reminded him he had taken off control panel last week. Sure enough he had left a connection unplugged. The labor charge for two trips was quite high. I am very irritated that while waiting for the oven to preheat, I asked a question and was given a response with him not looking up from the game he was playing on his second phone. I don't approve of his entertaining himself while I'm paying labor cost.
Cynthia T,
Dayton, OHDisappointed inn Sears not repairman.
90 minutes late. Didn't let me know until after 2:00. He was efficient but estimate is outrageous! Cost to repair one burner equivalent to price of new oven!!!
Lyda B,
Benicia, CAOven door
Anthony was able to fix the oven door but he did not allow me to clean the inside window which was easily accessible before he fixed it.
Karen D,
Stratford, CT