Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.9K
Average Rating
4.8/5
Somewhat rude
Left garbage on our counter and didn't clean up after himself. Condescending tone when we asked a question.
Rebecca R,
Racine, WICustomer service response - Rebecca , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768862102722
It took forever
Original appt in November 2025. Job wasn't complete until January 2026.
Elaine C,
Macon, GACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1768430224247
Confusion
Required to repair a GE Microwave under First American Home Warranty. Had three different visits resulting in three different deliveries of parts. The installation of the first two sets of parts did not fix the microwave and FAHW finally approved a replacement MW. Along the way, I discovered Sears had 2 different work orders assigned to our problem, perhaps resulting in some confusion and lack of communication.
Jonathan T,
Hyattsville, MDCustomer service response - Jonathan , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1767913576466
Microwave
Your technician told me he was going to order a door switch for my microwave. He never did an d closed the claim. I'm still having a problem.
Thomas R,
Visalia, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767224442275
Still not working
Although the repair man drove out on a Saturday in a snowstorm, he determined that the electric element was out but could not determine the model number on my Jenn Aire or the part number. Then wanted to charge me $129 when I joined the Sears Home Services plan which was supposed to save $30. I supposedly have 30 days to find the model or part number MYSELF to use the $99, or $129 if they do not find my membership they talked me into. I asked if he could pull the part and then just replace a matched part and he said that was not how this works. Since i got the Jenn Aire at Sears in Portage I thought a Sears repair personnel would be able to fix it, Evidently the store where I purchased it is now closed down. There is no way I see online at Sears or Jenn Aire to find a model number for the stove or a part number for the part as a housewife who knows nothing about repairing appliances. When I called the repair number to talk to someone I got an AI voice that stated there is no "real person" to talk to, that it is totally an AI service.....Or I could go online and talk to the chat-bot. Not helpful.
Linda N,
Knox, INCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764715810906
Repair oven door
The service text did a good job. I would write the overall experience a two. This is due to your AI system and not being able to talk to a real person when the AI system is failing. I had to enter information five and six times to get it into your system. I do not plan to use you again because of this.
David W,
Louisville, KYCustomer service response - David, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1761775304569
Problem not resolved
Tech was there to fix my oven for warranty service. Tech was not familiar with my appliance. Instilled no confidence that he knew what he was doing. Stated all parts tested fine yet there was NO power to the appliance…so how could it be tested properly. Left visit stating I needed an electrician.
John M,
Harrisburg, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759795147293
Not Happy
Autonated voice. I couldn't talk to a person. Didn't show on day of my appointment. Parts prices are outrageous. Will not use Sears Repair again.
Michael K,
Biloxi, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1755562095585
Service created problems
When he placed the new element in the stove, there was an issue between the continuity and the power which blew the fuse in the breaker box. The electrician came out says there's nothing wrong with the fuse box. It's where the technician installed the new heating element. We're gonna have to have someone come out From your company and fix it.
Mary H,
Chesapeake, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754093131468
Service
First all my first appointment was cancelled by the company. Secondly, somehow the rescheduled appointment was canceled without my knowledge. The service guy that called said he would have to edit his schedule in order to come today. I called the office and they straighten it out and sent a service repairman as I requested
Eddie M,
Old Hickory, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753306818790