Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
Oven repair and diagnostic.
Augustine looked at our oven, but did not see anything wrong with it. There is still a heavy smell of gas and the oven thumps from time to time. I believe that there is still some form of incomplete ignition that is causing the issue. I ran the self clean cycle and it seems that the smell of gas is decreasing, but am concerned about the thumping. Kind of a woof sound like when your gas lights on the stove top or in the bbq. I'd like to speak with another technician if possible.
Bob K,
Lubbock, TXGE oven rack side sliders
The welds on my oven rack side sliders that hold up the oven racks had failed so the racks tilted sideways. The first service technician inspected the oven and ordered the parts which came in time for my appointment. I was given about an hours notice that my installation appointment would not take place due to lack of technicians in my area. A week later, a technician did come over and replace the sliders on both sides of the oven. The repair was completed. Because of the very short notice I was given about rescheduling the second appointment I would give Sears a rating of 3 for Customer Service. The technician himself did a fine job repairing the oven.
Eric S,
Rio Vista, CAFelt rushed
He was not very friendly. Spoke very short with us. Seemed annoyed to explain things. Didn't really feel comfortable with him in our home.
Kathleen P,
Stratford, CTOven igniter repair
The technican performed his job as expected. However, when I submitted my request I explained to customer service representative my issues with limited mobility and that I needed to notify prior to his arrival. This didn't happen,And as a result of this the technician appeared to be leaving prior to me getting to the door, i recommend that your company follow closely to the instructions given by those who are disabled,
Doris B,
Evergreen Park, ILRepair stove
The first guy came a day late and said he would order parts. He asked what was wrong with the stove, looked for a serial number but didn't do anything else. He sat in his car for over an hour and I told him we were going out first lunch. When we got back he was gone. I got a message that he came and we weren't home. The next guy came and was very thorough. He said he would order parts and they would come to the house. We set a day one week later to have the parts installed. In a few days the parts arrived. He came as planned and replaced the parts. Stove working. While Sears did tell me when the repair person was coming, the time changed multiple times during the day. I believe they have a shortage of repair people in Cape Coral.
Karen K,
Cape Coral, FLLg stove & oven
My seven year old LG oven decided to quit two parts needed to be replaced and the total came up to over $670 dollars. I found that the labor cost were quite high when the parts were not that much. I'm considering a different range or repairing this stove on my own Mohammed communicated via email and telephone nicely. His strong Indian accent was sometimes difficult to understand but we got through it. He was very respectful and kind. Thank you Mohammed for a great job. It was nice meeting him.
Madel C,
Grass Valley, CAOven service
Technician did a good job. The oven is back on and the burner's as well.
Patricia D,
Maple Heights, OHDoesn't like home warranty plans
Within 10 seconds of confirming my appointment I advised the Technician that I have a home warranty service and he immediately said that they have trouble with them. I assured him that I understand I would have to pay the diagnostic fee. To me it was very unpleasant right from the start. I will say when the technician arrived he was professional and did seem competent. The technicians need to be trained on how home warranty companies work.
Jody U,
Christiana, TNServices call and billing
Unable to fix my oven & microwave I was billed twice for parts and service. 1st bill $1002.95 2nd bill $1002.95 I was only credited first bill . The 2nd payment was to be for diagnostic / service call $179.00, but I was charged full $1002.95 amount. I needed my refund of $823.95.
Jerry B,
Rancho Cordova, CATechnician helpful with dilemma
Frustrated with SEars home office for SEARSProtect. Had a problem with wall oven that made repair complicated because of parts not being cause to the age. Dilemma was whether to be without entire double oven for possibly months while circuit board is repaired, ask for a new oven, or muddle through with one oven working and second with not all features functioning. Problem with new oven may be quality issues. Still mulling this over. One recommendation is to stick with the old double oven and wait until other functions deteriorate.
Yvonne M,
Davis, CA