Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.9K
Average Rating
4.8/5
Excellent service - but was an incorrect part installed?
Jon and an assistant were neat, clean and friendly. Everything seems to be working fine with my double built in ovens. My only questions has to do with the installation of one part: " Range Cooling Fan Sensor Board (replaces WB27T11451, WB27X23614)". All the other parts installed were labeled wall oven. I just hope this was a typo and not the wrong part!! I would have given 5 stars except for this concern!
John A,
Syracuse, NYGreat service
Luis explained the problem, process, price and payment options. He answered all my questions in a straightforward manner. Worked efficiently and effectively. Definitely made the process relatively painless.
John C,
Bronx, NYStove
In my initial request I said it was the heating element that was broken I don't understand why the part isn't carried on the vehicle it was ordered and 3 arrived at my home did I pay for 3 because I know they are less than 100 dollars and my cost for repair was almost 400. Harold proceeded to yank on my unit without removing screws that attached it to the counter I had to show him how it was attached. 2 screws were missing to attach element and again the truck had none so I had to finish the repair myself. I will never use the service again and will share my story if any one asks
Mark F,
Arlington, TXJob done right
Stove was fixed quickly this time and working well now.
Wendy Y,
Waldorf, MDExcellent customer service
Lucy was nice kind and professional. Grateful to have my stove back working again.
Olga M,
Compton, CAassistant to the main technician (Jamison H)
He assisted Jamison as needed to pull out and reinstall the wall oven unit and assisted with handling parts.
Isabel C,
Jacksonville, FLGE Oven Repair
Mark was very nice and professional. Came to my home for oven repair and had my issue fixed in a timely manor. Thanks again, Ava J
Ava J,
Wshngtn Ct Hs, OHKitchen Aid oven fan
The convection oven was working but the fan would not work consistently. It seemed like it was fixed after repair people came.. Then after half an hour the oven was giving an error message FE EO "call service main oven sensor open or shorted." Now i am unable to use the oven at all. It's very disappointing.
Fay S,
Aiea, HIOven Locks Up
Scheduled a technician to visit and troubleshoot our double-wall oven. It locks up occasionally without any reason or warning. The first tech scheduled was a no-show with no excuse or apology. The second tech we scheduled showed up, turned the ovens on, waited an hour, and, since the "occasional" problem did not present itself, stated there was nothing he could do and that we'd have to take a photo or video the next time it happened. Basically, we paid $100 for nothing. The first tech that arrived for an unassociated visit to troubleshoot our stovetop offered more information than this tech did. And I must say, attempting to have a conversation about a tech not showing up for a service appointment is a waste of time, as it was unable to comprehend the situation. Being able to speak with a human being when necessary would bump your level of service up to a standard, reasonable level.
Tom I,
Odessa, FLWasted time
When I set up this appointment, I was asked for a photo of my appliance, as well as the serial number and model number(which I provided….three times). I was told this would ensure that the correct parts would come with the technician the first visit, and if parts were not available, my appointment would be rescheduled so as not to waste anyone's time. I was thanked for providing the information, and told that I would receive a confirmation on my appointment. When I received verification of the appointment I figured the part(s) would be coming along. My window to wait the day of my appointment was 8-3. John arrived between 4-4:30. He opened the bottom drawer of my stove and took a photo of the serial number and model number. I told him that I had already sent those over so that parts could be ordered and brought the first time. He NOT received that information, so he drove all the way from Canton to Mansfield….basically for nothing, and I lost an entire day (and now had to wait for the parts to be ordered and schedule another day to wait.) John(the technician) was great and made sure that he got to me as early as he could on our scheduled day. I appreciate your help in fixing my appliance, but I think things should have been organized better so that I (the customer) didn't have to lose so much time…not to mention the time it takes for the technician to run from one place to another and not get anything accomplished. We. Hold all have saved a second trip. I rate John as a 5 star since he did what he could to make things happen and save me from losing 2 whole days!
Esther M,
Mansfield, OH