Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
Good Service Bad Pricing
Overall, good service on my recent oven repair. The technician notified me of delays at other worksites by phone, which I really appreciate. The tracking system regarding arrival time is pretty good. The not so good part about the service, ridiculous high labor cost, I felt like I was ripped off. I would have been better off contacting my electrician to do the job. The tech needs to get organized and clean up at the job site afterwards, don't leave it to the customer.
Customer in GA,
Atlanta, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707506820411
Explanation of issue with Kitchenaid oven.
John was very well read on his knowledge of the oven. Very patient in explaining how this oven performs and the working of the thermostat, and how to approach the preheating. Very knowledgeable and very patient about repeated questions. Thanks John!!!
Sandra S,
Ocala, FLGreat Tech, Very poor scheduling and use of Sears Protect
William did a great job identifying the problem quickly once he arrived. He did not have the part and said it would be after the new year to repair a grandmother's oven and be unable to bake her Christmas cookies for the grand and great-grandkids. Luckily, I Googled the problem and pre-ordered all of the possible parts. This allowed him to complete the repairs and allow the Christmas cookies to be made. We purchased a Sears Protect service contract but could not use it because I scheduled the appointment online and not via the 800#, which was never communicated. The other issue was the original appointment was scheduled for a week earlier but was canceled just hours before the arrival time due to a tech issue. No effort was made to get an earlier appointment. I even asked for an early appointment on the rescheduled day, which was not honored. William was a great tech, and I would give him five stars. The process of scheduling, rescheduling, communications, and the Sears Protect is a Zero Star. The worst thing was how hard Sears made it to reach a real person who could help solve problems.
William R,
Gastonia, NCreview for Bernard
The tech was very friendly, and had the part replaced in no time, I would asked that all your techs wear shoe covering when entering that customers home.
Diana B,
Coolidge, AZFixed stove
Got the job done. Would have appreciated a heads up that he was running late.
TM,
Oak Park, ILTechnician
The technician was very pleasant.He asked what the issues with the range.Then he proceeded with work.
Stan P,
Lawnside, NJOven repair
Fortunately it wasn't a big issue, Steven removed the back & the board was reset. Unfortunately there was also a gas leak that Steven was unable to fix.
Nancyd F,
Dekalb, ILFriendly guy giving good service
John was informative about the problem, answered questions, and provided expectations for next steps. He was professional and friendly.
John F,
Bayside, WIMicrowave fix
Taylor did a great job, figured out the Microwave problem was a latch limit switch and after testing, Microwave worked great. Thanks Taylor!
Ted K,
Prescott Vly, AZProblem solved/created
Joshua was great and fixed my fan problem quickly. However I thought I could put the door on when Joshua asked. However the latch retracted and I can't release it. I'm stuck.
Ronald R,
Williamsburg, VA