Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
No customer service
There is no way, that i could find,to reach a live person. Everything is automated at each phone number. The first visit was scheduled 1p-5p. Then canceled by technician at 3p and rescheduled for 2 days later at 1p-5p. When I checked the time tracker. It said 7-8p. There was no one to call to complain to. I read many other reviews about sears canceling multiple times. I dont want to say bad things about the actual repair man. But the company sucks.
Melissa W,
Haverhill, MATechnician or sales rep
Was a good tech but tried to sell me a warranty.
Caleb W,
Salina, KSMe
Fast. Found the issue quickly. I and out in 30 minutes.
Lynn A,
Columbus, OHno person on phone to speak with
Not being able to speak with an actual person is really bad when you make the appointment. I had to pay $140 dollars for something I already new was wrong. Not being able to just order marked up parts (so you can make some profit too) is really bad. No problems with Valdemar though. My problem is with your process. Im out $140 dollars, and got a $1400 estimate to fix a microwave door. Not happy
Jim R,
Grand Blanc, MITechnician
The technician was fine. The only thing I wasn't pleased with is the fact that they didn't verify that the part had been delivered to my house when he returned to put it in. I had to wait and additional six more days to get my oven fixed, which really irritated me!
Armetrice E,
Macon, GAMr
Very good and honest it is working now and I hope our problems are over
Ronnie O,
Cecilshire, TNOven Repair
Polite, knowledgeable and helpful. He explained the process and gave helpful suggestions.
Lesterandev G,
La Grange, TXSamsung Oven
Jimmy was very nice and professional. My oven needed to be recalibrate but he could not figure out what to do. He chatted with other technicians but still could not get it done.
Stephanie W,
Amarillo, TXNice person
Nice person; assessment was made very quickly, although he was not helpful in fixing the old, 20 year old oven (parts are no longer available). I am taking a star off because I specifically asked for after noon service and even asked if I can reschedule, but he mentioned he was just in the neighborhood, and rather guilt tripped me into receiving him, despite my dentist appointment in 30 min. In the end it all worked out, but I would have rather saw the technician another day.
Ayako M,
Columbia, MOIn home service
The technician did a good job once he finally arrived. The appointment was scheduled initially for 8 to 12am but did not actually occur until 3:30pm. I also had originally scheduled for Monday 1 to 5 pm but never heard anything that entire day and then set up an appointment for Wednesday 8 to 12 am
Don C,
Kansas City, MO